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<div class="bvseo-question-answer" data-questionid="4301379">
<h2 class="bvseo-question">
Why all of a sudden is only heating for less than 20 minutes
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<div class="bvseo-author">Asked by: Backpain</div>
<div class="bvseo-answer" data-answerid="3160406">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad is only heating for less than 20 minutes. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat, or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds. 2. Verify there is no physical damage to the cord, controller, or heating pad. 3. Verify the connection between the heating pad and the controller is tight. 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use an extension cord. Do not use generators, power converters, or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam&reg; AdvancedHeat Standard-Sized Heating Pad has a 3-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-14</div>
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<div class="bvseo-question-answer" data-questionid="4288935">
<h2 class="bvseo-question">
my pad is not getting hot anymore
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<div class="bvseo-author">Asked by: Dutch 66</div>
<div class="bvseo-answer" data-answerid="3152670">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad is not getting hot anymore. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds 2. Verify there is no physical damage to the cord, controller, or heating pad 3. Verify the connection between the heating pad and the controller is tight 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam&reg; AdvancedHeat Standard-Sized Heating Pad has a 3-year warranty, If the above resolution will not work please contact us directly or fill in the &quot;Contact us&quot; link provided below to provide the best resolution. Have a great day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-06-22</div>
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<div class="bvseo-question-answer" data-questionid="4195234">
<h2 class="bvseo-question">
Mine didn't auto shut off after 2 hour. Defective??
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<div class="bvseo-author">Asked by: MMOM2</div>
<div class="bvseo-answer" data-answerid="3095692">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that the auto-off feature of your heating pad is not working. We will be glad to check for options to see how we can help you further. We recommend you to reset your heating pad by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet. If you need further assistance, please feel free to contact us directly or fill in the &quot;Contact us&quot; link provided below. We hope this helps. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4193134">
<h2 class="bvseo-question">
Just bought this and loving it so far. Only one question though. I notice the heat start diminishing after 15 min. Have to unplug and plug it back to start over. Is this something that Sunbeam built in. Can I turn it off if I need it longer?
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<div class="bvseo-author">Asked by: MMOM</div>
<div class="bvseo-answer" data-answerid="3094225">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear about your experience with the heating pad not being hot enough. We will be glad to check for options to see how we can help you further. Please try to perform the troubleshooting technique below. &bull; Unplug unit from wall outlet &bull; Verify no physical damage to the cord, controller or pad &bull; Verify the AC outlet is functional. &bull; Plug the unit back into the AC outlet &bull; Restart the unit by powering On and selecting desired heat setting &bull; Make sure pad is not folded or bunched in any area If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4178184">
<h2 class="bvseo-question">
Can I disable the auto shut off?
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<div class="bvseo-author">Asked by: ColdHands</div>
<div class="bvseo-answer" data-answerid="3085438">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Please know that the 2-hour auto-shutoff in this Sunbeam&reg; AdvancedHeat Standard-Sized Heating Pad cannot be disabled for safety purposes. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4159106">
<h2 class="bvseo-question">
I've read&nbsp;graphene emits far infrared. Is this true for the sunbeam advanced heat pad?
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<div class="bvseo-author">Asked by: HeatIR</div>
<div class="bvseo-answer" data-answerid="3071728">
Thank you for contacting Sunbeam. We value your continued support of our products and we are glad to assist you with your inquiry. The dual-layered graphene material inside of the heating pad uses AdvancedHeat technology, which was designed to concentrate heat with deeper penetration for tough relief from tough muscle and joint pain. We hope this information is useful. Should you have any other questions or concerns, please contact us directly so we can further assist you. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4079910">
<h2 class="bvseo-question">
Is &quot;advanced heat&quot; the same as &quot;Conform Heat&quot;? I am surprised the website does not sell &quot;Conform Heat.&quot; Could you please explain why not? Thank you.
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<div class="bvseo-author">Asked by: Rose70</div>
<div class="bvseo-answer" data-answerid="3018883">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Please note that Advanced Heat is different from ConformHeat&trade;. ConformHeat&trade; is a cleverly-designed heating pad that easily flexes curved body parts. It's lightly weighted with beads to keep it in place and snug against the body. The underside of the pad features soft, micro plush fabric that's comfortable on the skin and machine washable for easy care. While Advanced Heat Technology uses a graphene material designed to concentrate heat for deeper penetration to your back, arms, legs, and shoulders. Also, please be advised that our website is no longer accepting orders. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam&reg; products. You can purchase Sunbeam&reg; products at any of our retail partners and prices may vary depending on the retail store. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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