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<h2 class="bvseo-question">
This item comes in two sizes, 22 x 14
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<div class="bvseo-author">Asked by: alejandroe</div>
<div class="bvseo-answer" data-answerid="3620607">
Hello Alejandro! Thank you for checking on the sizing. The Neck Renue&reg; Heat Wrap actually measures 22&quot; x 19&quot;, not 22&quot; x 14&quot;. We also offer the Renue&reg; XL Heat Wrap, which is larger at 25&quot; x 25&quot;. If you have any more questions or concerns, please reach out to us via https://www.sunbeam.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-01-15</div>
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<div class="bvseo-question-answer" data-questionid="4689369">
<h2 class="bvseo-question">
What is the cost
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<div class="bvseo-author">Asked by: Popoka</div>
<div class="bvseo-answer" data-answerid="3498342">
Hello! Thank you for your question. Please be advised that as we do not sell our products directly, the prices may vary depending on the retailer. You can purchase Sunbeam products and replacement parts at any of our retail partners. Here are the lists of our retail partners and we suggest checking the prices directly with them: Bed, Bath &amp; Beyond, Kohl's, Amazon, Walmart, Costco, The Home Depot, BestBuy, London Drugs, Canadian Tire and Hudson's Bay. Have a great day! For further questions or inquiries, you may also visit our Contact Us web form. On the Sunbeam website, select &quot;Contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form. Thank you!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-07-02</div>
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<div class="bvseo-question-answer" data-questionid="4642557">
<h2 class="bvseo-question">
What are the beads in the weighted edge made out of.
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<div class="bvseo-author">Asked by: SlJy</div>
<div class="bvseo-answer" data-answerid="3453047">
Hi, Thank you for reaching out to us about our Neck Renue&reg; Heat Wrap. This information is not readily available, we would need to consult our resources to provide accurate information. Kindly reach out to us directly so we can assist you further. You can reach us via the 'Contact Us' form on our official website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you! Thank you, Sunbeam Consumer Care.
<div class="bvseo-author">Answered by: Sunbeam ConsumerCare</div>
<div class="bvseo-pubdate">Date published: 2025-05-01</div>
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<div class="bvseo-question-answer" data-questionid="4388215">
<h2 class="bvseo-question">
Can it be used with moist towel
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<div class="bvseo-author">Asked by: Painful ribs</div>
<div class="bvseo-answer" data-answerid="3210750">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry if you can use the heating pad with moist towel. Please be advised that this heating pad has a moist heat option by spraying fabric with water for deep, penetrating pain relief. We hope this would help. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-06</div>
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<div class="bvseo-question-answer" data-questionid="4228337">
<h2 class="bvseo-question">
Besides the neck area, where exactly/specifically are the other heating elements positioned throughout the rest of pad?
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<div class="bvseo-author">Asked by: asprengs</div>
<div class="bvseo-answer" data-answerid="3117481">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. This Sunbeam&reg; Neck Renue&reg; Heat Wrap delivers soothing heat therapy for common muscle pain in the back of the head, entire neck, and shoulders. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-06</div>
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<div class="bvseo-question-answer" data-questionid="4206426">
<h2 class="bvseo-question">
My son has a Sunbeam Neck Heating Pad PN 128993-2. I am unable to find it on your site. Is there a direct replacement for this heating pad?
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<div class="bvseo-author">Asked by: Just Fix It</div>
<div class="bvseo-answer" data-answerid="3102913">
Thank you for reaching out to Sunbeam&reg;. We appreciate the opportunity to respond to your inquiry about the heating pad replacement. We will be glad to check for resources about it. Please contact us directly to gather more information about the heating pad you have and to check for a replacement for it. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4161086">
<h2 class="bvseo-question">
Where can I find a replacement controller for the neck and shoulder wrap?
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<div class="bvseo-author">Asked by: MR Moe</div>
<div class="bvseo-answer" data-answerid="3071669">
Thank you for contacting Sunbeam. We value your continued support of our products and we are glad to assist you with your inquiry. Currently, this unit's replacement part for the controller is not available for individual sale. But no worries, as we are always looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your heated wrap has a 5-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you and help you with warranty verification for the entire unit's replacement. We hope this information is useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="1359579">
<h2 class="bvseo-question">
What are the differences between this product and the &quot;Sunbeam&reg; XL Renue&reg; Heat Therapy Wrap&quot;?
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<div class="bvseo-author">Asked by: ChristophB</div>
<div class="bvseo-answer" data-answerid="3013791">
Thanks for reaching out Sunbeam&reg; Brand. We appreciate your interest on our products. The difference of Renue&reg; XL Heat Wrap and Neck Renue&reg; Heat Wrap is the size. The Renue&reg; XL Heat Wrap is 25 x 25 inch and the Neck Renue&reg; Heat Wrap is 22 x 19 inch. They both have the same functions such as 4 different heat settings and 2 hour auto shut off. Hope this helps. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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