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<div class="bvseo-question-answer" data-questionid="4388215">
<h2 class="bvseo-question">
Can it be used with moist towel
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<div class="bvseo-author">Asked by: Painful ribs</div>
<div class="bvseo-answer" data-answerid="3210750">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry if you can use the heating pad with moist towel. Please be advised that this heating pad has a moist heat option by spraying fabric with water for deep, penetrating pain relief. We hope this would help. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-06</div>
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<div class="bvseo-question-answer" data-questionid="4228337">
<h2 class="bvseo-question">
Besides the neck area, where exactly/specifically are the other heating elements positioned throughout the rest of pad?
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<div class="bvseo-author">Asked by: asprengs</div>
<div class="bvseo-answer" data-answerid="3117481">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. This Sunbeam&reg; Neck Renue&reg; Heat Wrap delivers soothing heat therapy for common muscle pain in the back of the head, entire neck, and shoulders. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-06</div>
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<div class="bvseo-question-answer" data-questionid="4206426">
<h2 class="bvseo-question">
My son has a Sunbeam Neck Heating Pad PN 128993-2. I am unable to find it on your site. Is there a direct replacement for this heating pad?
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<div class="bvseo-author">Asked by: Just Fix It</div>
<div class="bvseo-answer" data-answerid="3102913">
Thank you for reaching out to Sunbeam&reg;. We appreciate the opportunity to respond to your inquiry about the heating pad replacement. We will be glad to check for resources about it. Please contact us directly to gather more information about the heating pad you have and to check for a replacement for it. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4161086">
<h2 class="bvseo-question">
Where can I find a replacement controller for the neck and shoulder wrap?
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<div class="bvseo-author">Asked by: MR Moe</div>
<div class="bvseo-answer" data-answerid="3071669">
Thank you for contacting Sunbeam. We value your continued support of our products and we are glad to assist you with your inquiry. Currently, this unit's replacement part for the controller is not available for individual sale. But no worries, as we are always looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your heated wrap has a 5-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you and help you with warranty verification for the entire unit's replacement. We hope this information is useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="1359579">
<h2 class="bvseo-question">
What are the differences between this product and the &quot;Sunbeam&reg; XL Renue&reg; Heat Therapy Wrap&quot;?
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<div class="bvseo-author">Asked by: ChristophB</div>
<div class="bvseo-answer" data-answerid="3013791">
Thanks for reaching out Sunbeam&reg; Brand. We appreciate your interest on our products. The difference of Renue&reg; XL Heat Wrap and Neck Renue&reg; Heat Wrap is the size. The Renue&reg; XL Heat Wrap is 25 x 25 inch and the Neck Renue&reg; Heat Wrap is 22 x 19 inch. They both have the same functions such as 4 different heat settings and 2 hour auto shut off. Hope this helps. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4026519">
<h2 class="bvseo-question">
I have this neck warmer: SUNBEAM Neck &amp; Shoulder Heating Pad - with 4 Heat Settings When plugged in the control lights up through all the settings, but the pad never gets warm at all. Tried different outlets, still no heat, Any suggestions?
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<div class="bvseo-author">Asked by: JGibeault</div>
<div class="bvseo-answer" data-answerid="2985310">
Thank you for reaching Sunbeam&reg;. We are sorry to hear about your experience with the Neck Renue&reg; Heat Wrap that is not heating up, that is not the experience that we want you to have. We will be more than happy to assist you. For a possible fix, please check the following. &bull; Unplug unit from wall outlet &bull; Verify no physical damage to the cord, controller or pad &bull; Verify the AC outlet is functional. &bull; Plug the unit back into the AC outlet &bull; Restart the unit by powering On and selecting the desired heat setting. &bull; Make sure the pad is not folded or bunched in any area. If it will not work, you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.sunbeam.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="3980703">
<h2 class="bvseo-question">
Mine arrived folded in the box without a plastic bag or protective covering. Is this correct?
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<div class="bvseo-author">Asked by: Sore all over</div>
<div class="bvseo-answer" data-answerid="2965133">
Thank you for reaching out to Sunbeam&reg;. We appreciate your support with our brand. Yes, you are correct that Sunbeam products do not have any plastic wraps included. We hope this information is useful. Should you have any other questions or concerns, please contact us directly, so we can further assist you. We are always happy to help and we hope that you enjoy the rest of the day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="3851768">
<h2 class="bvseo-question">
Why can&rsquo;t this heat wrap be used in a setting where there is an oxygen machine?
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<div class="bvseo-author">Asked by: CLO216</div>
<div class="bvseo-answer" data-answerid="2891084">
Thank you for contacting the Sunbeam&reg; brand. We appreciate your interest in our product and we are glad to answer your inquiry. We do not recommend using our heated products or any heat sources near an oxygen machine. As it is a precautionary measure, it may react violently near oxygen tanks. Any heated elements are not allowed near oxygen tanks as a small fire can quickly get out of control. We hope you find this information useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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