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<h2 class="bvseo-question">
My heating pad has been great but will not turn on. Lights don&rsquo;t light on controller. It is a little warm but not the pad. Help. I have an injury and need it.
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<div class="bvseo-author">Asked by: Dianegarden</div>
<div class="bvseo-answer" data-answerid="3216069">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad will not turn on. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat, or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds. 2. Verify there is no physical damage to the cord, controller, or heating pad. 3. Verify the connection between the heating pad and the controller is tight. 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use an extension cord. Do not use generators, power converters, or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam&reg; Premium XXL Size Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-12-27</div>
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<div class="bvseo-question-answer" data-questionid="4338348">
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Works great for about 10 minutes - then shuts off.
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<div class="bvseo-author">Asked by: Mfbel</div>
<div class="bvseo-answer" data-answerid="3182497">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad works for about 10 minutes and it shuts off immediately. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds 2. Verify there is no physical damage to the cord, controller, or heating pad 3. Verify the connection between the heating pad and the controller is tight 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam&reg; Premium XXL Size Heating Pad has a 5-year warranty, If the above resolution will not work please contact us directly or fill in the &quot;Contact us&quot; link provided below to provide the best resolution. Have a great day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-04</div>
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<div class="bvseo-question-answer" data-questionid="4286959">
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shipping information
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<div class="bvseo-author">Asked by: mjarchow</div>
<div class="bvseo-answer" data-answerid="3151407">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you about the shipping information for your Sunbeam&reg; Premium XXL Size Heating Pad with Compact Storage. We'd like to kindly request that you contact us directly or fill in the &quot;Contact us&quot; link provided below to help you get to the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-06-19</div>
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<div class="bvseo-question-answer" data-questionid="4225325">
<h2 class="bvseo-question">
is is the temperature range in C / F?
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<div class="bvseo-author">Asked by: anonymous123abc</div>
<div class="bvseo-answer" data-answerid="3113987">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. The surface temperature on all Sunbeam&reg; resistance heating pads is a maximum of 135&deg;F - 140&deg;F. For most Sunbeam&reg; heating pads, you can select a temperature from the following settings: Low: 110&deg;F Medium: 138&deg;F High: 160&deg;F. Sunbeam&reg; heating pads are engineered to never exceed 176&deg;F the temperature set by Underwriters Laboratory (UL). We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-03-07</div>
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<div class="bvseo-question-answer" data-questionid="4128389">
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My heating pad turns off after a half hour and then won't turn back on for several hours. I've tried unplugging everything and reconnect, even a different outlet and nothing seems to work. I think there may be an issue with the cord?
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<div class="bvseo-author">Asked by: saa0411</div>
<div class="bvseo-answer" data-answerid="3053394">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear about your experience with the heating pad that is not working properly. We will be more than happy to assist you. Please try to perform the troubleshooting technique below. &bull; Unplug unit from wall outlet &bull; Verify no physical damage to the cord, controller or pad &bull; Verify the AC outlet is functional. &bull; Plug the unit back into the AC outlet &bull; Restart the unit by powering On and selecting desired heat setting &bull; Make sure pad is not folded or bunched in any area If the above resolution will not work, kindly request to fill up our contact form so we can proceed with the best resolution https://www.sunbeam.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="3343862">
<h2 class="bvseo-question">
can I get a remote control without the 2 hour time limit. I just start get my feet warm when I have to get up and reset the red hot button to get another two hours
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<div class="bvseo-author">Asked by: Pottsie</div>
<div class="bvseo-answer" data-answerid="2646386">
Hi there! Thank you for reaching out to Sunbeam&reg;! We sincerely appreciate your interest with our products. At this time, all our heating pads only have 2 hours auto shut-off. You may restart the unit by sliding to off position then back to desired heat level. This is to help prevent damages on the pad and risks of overheating. We hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="3314538">
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I only recently purchased this heating pad and like it so much. Today however, it quit working. It won't heat and the light constantly is blinking on the &quot;high&quot; light. What could be causing this? Please replace it.
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2621842">
Thank you for contacting the Sunbeam&reg; Brand. We appreciate you bringing this to our attention and we are sorry to hear that your Sunbeam&reg; Premium XXL Size Heating Pad with Compact Storage stopped working. It's definitely not the experience that we want you to have. No worries, we are here to help. There are several causes for this issue: 1. The product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. The product wasn't plugged in properly. To fix this problem, do the following to reset your heating pad: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Check if there is no physical damage on its cord. 4. Re-plug the cord into the product. Make sure the connection is secure and complete. (if your product has a detachable cord) 5. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance. 6. Re-insert power cord back into a wall outlet. If the same problem happens, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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