<!--begin-bvseo-questions-->
<!--begin-questions-->
<div id="bvseo-questionsSection">
<div class="bvseo-question-answer" data-questionid="4813115">
<h2 class="bvseo-question">
the cord on my heating is very twisted. can I reorder it but not a curled cord; straight cord? the heating pad is less than 6 months old. I use it daily.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: gatto</div>
<div class="bvseo-answer" data-answerid="3632499">
Hello. Thank you for reaching out. We&rsquo;re sorry to hear the cord on your Sunbeam&reg; AdvancedHeat&trade; Heating Pad has become twisted, that&rsquo;s understandably frustrating. The power cord and controller are not sold separately, so we&rsquo;re not able to offer a replacement straight cord. However, since your heating pad is less than six months old, our team would be happy to review this with you and help find the best solution. Please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sunbeam&reg; Consumer Care
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-02-03</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4727961">
<h2 class="bvseo-question">
What is maximum heat temperature?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: EjI1</div>
<div class="bvseo-answer" data-answerid="3541041">
Hello Ellen, Thank you for your inquiry about our Advanced Heat King-Sized Heating Pad. The Heating Pad reaches a maximum surface temperature of approximately 160&deg;F (71&deg;C) when set to its highest heat setting. If you have additional questions, please reach out to us via our official &quot;Contact Us&quot; website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Sunbeam Consumer Care.
<div class="bvseo-author">Answered by: Sunbeam ConsumerCare</div>
<div class="bvseo-pubdate">Date published: 2025-09-10</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4725313">
<h2 class="bvseo-question">
Instantly broke the electric cord. Where can I find a replacement?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: broken cord</div>
<div class="bvseo-answer" data-answerid="3541012">
Hello, Thank you for your inquiry about our Advanced Heat King-Sized Heating Pad. The cord is not available separately. You may need to file a warranty claim by visiting our official website Sunbeam.com &gt; Support &gt; Warranty. If you have additional questions, please reach out to us via our official &quot;Contact Us&quot; website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Sunbeam Consumer Care.
<div class="bvseo-author">Answered by: Sunbeam ConsumerCare</div>
<div class="bvseo-pubdate">Date published: 2025-09-10</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4301379">
<h2 class="bvseo-question">
Why all of a sudden is only heating for less than 20 minutes
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Backpain</div>
<div class="bvseo-answer" data-answerid="3160406">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad is only heating for less than 20 minutes. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat, or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds. 2. Verify there is no physical damage to the cord, controller, or heating pad. 3. Verify the connection between the heating pad and the controller is tight. 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use an extension cord. Do not use generators, power converters, or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam&reg; AdvancedHeat Standard-Sized Heating Pad has a 3-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-14</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4288935">
<h2 class="bvseo-question">
my pad is not getting hot anymore
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Dutch 66</div>
<div class="bvseo-answer" data-answerid="3152670">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad is not getting hot anymore. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds 2. Verify there is no physical damage to the cord, controller, or heating pad 3. Verify the connection between the heating pad and the controller is tight 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam&reg; AdvancedHeat Standard-Sized Heating Pad has a 3-year warranty, If the above resolution will not work please contact us directly or fill in the &quot;Contact us&quot; link provided below to provide the best resolution. Have a great day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-29</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4195234">
<h2 class="bvseo-question">
Mine didn't auto shut off after 2 hour. Defective??
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: MMOM2</div>
<div class="bvseo-answer" data-answerid="3095692">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that the auto-off feature of your heating pad is not working. We will be glad to check for options to see how we can help you further. We recommend you to reset your heating pad by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet. If you need further assistance, please feel free to contact us directly or fill in the &quot;Contact us&quot; link provided below. We hope this helps. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4193134">
<h2 class="bvseo-question">
Just bought this and loving it so far. Only one question though. I notice the heat start diminishing after 15 min. Have to unplug and plug it back to start over. Is this something that Sunbeam built in. Can I turn it off if I need it longer?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: MMOM</div>
<div class="bvseo-answer" data-answerid="3094225">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear about your experience with the heating pad not being hot enough. We will be glad to check for options to see how we can help you further. Please try to perform the troubleshooting technique below. &bull; Unplug unit from wall outlet &bull; Verify no physical damage to the cord, controller or pad &bull; Verify the AC outlet is functional. &bull; Plug the unit back into the AC outlet &bull; Restart the unit by powering On and selecting desired heat setting &bull; Make sure pad is not folded or bunched in any area If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-29</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4178184">
<h2 class="bvseo-question">
Can I disable the auto shut off?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: ColdHands</div>
<div class="bvseo-answer" data-answerid="3085438">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Please know that the 2-hour auto-shutoff in this Sunbeam&reg; AdvancedHeat Standard-Sized Heating Pad cannot be disabled for safety purposes. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-09</div>
</div>
</div>
</div>
<script type="text/javascript">
if (document.getElementById('bvseo-questionsSection')) {
document.getElementById('bvseo-questionsSection').style.display = 'none';
}
</script>
<!--end-questions-->
<!--begin-pagination-->
<ul id="bvseo-paginationSection">
<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.sunbeam.com/pain-relief/pain-relief-with-heat-therapy/sunbeam-advancedheat-king-sized-heating-pad-sunbeam-heating-pad-for-tough-pain-relief/SAP_2163599.html?bvrrp=Main_Site-en_US/questions/product/2/SP_2028548.htm">Sunbeam® AdvancedHeat™ Heating Pad Questions - page 2</a></li>
</ul>
<!--end-pagination-->
<ul id="BVSEO_meta" style="display:none!important">
<li data-bvseo="bvDateModified">y_2026, m_7, d_6, h_8CST</li>
<li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.46</li>
<li data-bvseo="cp">cp_1, bvpage1</li>
<li data-bvseo="co">co_hasquestionsanswers, tq_10</li>
<li data-bvseo="cf">loc_en_US, sid_SP_2028548, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li>
<li data-bvseo="diagnostics">clientName_sunbeam</li>
</ul>
<!--end-bvseo-questions-->
<ul id="BVSEOSDK_meta" style="display: none !important;">
<li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li>
<li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li>
<li data-bvseo="ct_st">questions, product</li>
</ul>