Rated 1 out of
5
by
Elaine 72382 from
New model is too big
I have used an older version of this for 15 years. It was perfect but finally stopped functioning. I ordered this newer model assuming it would be similar but it's way too big for me. It also has a firm bar around the neck which doesn't mold well to my neck so the heating pad doesn't rest on my neck and shoulders and is uncomfortable. I wish Sunbeam still made the older version.
Date published: 2022-10-19
Rated 4 out of
5
by
3sparkie6 from
Easy use.
Wife recently suffered a syroke. Has been a real help with her shoulders and neck stiffness. She realy enjoys useing it.
Date published: 2018-02-18
Rated 4 out of
5
by
A Little Pain from
Sunbeam Renue Neck Wrap
Very much like the product but wish that I had bought a model w/o the automatic cutoff. It takes a little time to heat up and the 20 minute limit does not provide enough time for full benefit of the product for me. Have not found a way to adjust the time limit. This is the only negative. Even so I am glad to have purchased the product.
Date published: 2019-08-12
Rated 4 out of
5
by
coldinnw from
Nice Relief
I've had this neck wrap for about 2 months. I like it for helping me relax in the evenings after a long day at the computer. Good news is that the wire in it makes it easy to mold to your neck - bad new is that it makes it somewhat heavy. I don't mind it when I am using it but it is awkward to store when you are not.
Date published: 2017-11-12
Rated 5 out of
5
by
Bursan from
Sunbeam back and neck heating pad
This heating pad stays warm and it covers my neck and upper back. I also use a regular heating pad where it doesn’t cover since I have had a desk job for the past few years and sitting is hard on my back. I noticed my pain level is down noticeably since I don’t have to keep readjusting the pad .
Date published: 2019-08-19
Rated 1 out of
5
by
Ralphy from
Bad Product
This our 3rd Sunbeam Neck Heat Wrap and each one has failed
Our latest , Model CAT95W E478193 is showing < F > in the control display.
We have followed all the recommendations but after 3 minutes its back to showing < F >
Looks like this would be our purchase of this Sunbeam product
Date published: 2024-11-03
Rated 5 out of
5
by
MaliaB from
Works well
I purchased this for my husband who has occasional neck pain after working in the yard, etc. stemming from neck surgery and fused C5-6. He said it felt really great and helped soothe the pain. He was resting in the recliner with it on after working and actually fell right to sleep!
Date published: 2018-12-28
Rated 2 out of
5
by
caraj22 from
Loved it until it stopped working
I got this as a gift and it was wonderful but stopped working. The controller light just blinks and doesn’t heat up. I don’t have proof of purchase since it was a gift. I’m so disappointed that it just stopped working! It was great for the time it actually worked and heated up!
Date published: 2022-02-04
Rated 5 out of
5
by
Anonymous from
Best Neck Relief Ever!!!
I purchased this after a work injury and neck surgery. It provided me with so much relief and comfort. I have used it countless times and it's fantastic. My daughters have used it and love it as well. Better than any heating pad I have ever owned. I am now buying an XL one.
Date published: 2019-07-06
Rated 3 out of
5
by
GCHA from
Renee neck wrap
I bought this a short while ago and while I like the plush fabric and the heat it puts out, I would like it better if the adjustable metal piece wasn't in the neck. I find that the weight on my neck is uncomfortable. Other than that, I would be very satisfied.
Date published: 2018-02-28
Rated 2 out of
5
by
Ramk from
Fails to work in months and bad customer service
I bought this 18 months ago and used sparingly about 1 hrs a day . The control unit started blinking and does not work, The customer service is awful with a crazy BOT and rep does not get connected at all , You pay a high price for a poor quality product
Date published: 2018-09-24
Rated 4 out of
5
by
Forever Sub from
Works for what I need
I bought this to help with neck and shoulder pain, especially overnight. Though the outside edge holds the pad in place, it is bulky and uncomfortable to lean on. This could be improved on by softening the fill or flattening the edge.
Date published: 2019-09-25
Rated 1 out of
5
by
Annoyed Magpie from
Terrible
Used it once and it stopped working. Had a previous model that lasted for years. The new version is poorer quality, with less weight in the edges, and it's thinner.
Frankly disgusted by such poor quality. Won't buy Sunbeam again.
Date published: 2024-04-06
Rated 1 out of
5
by
Bogey from
Don't waste your money
Don't waste your money it's not that the item doesn't heat it does it just doesn't last much past 3 months if you're lucky you might get a few more but I doubt it I bought 2 in 6 months they are a waste of money they don't last
Date published: 2022-10-15
Rated 2 out of
5
by
BocaPeach from
Great idea for migraine sufferers
Bought for my daughter and grandson who have migraines. Wonderful idea and felt great they said but didn't stay warm. Did we get faulty pads? Would the massage version work better? If so I would like to exchange please.
Date published: 2018-01-01
Rated 5 out of
5
by
MercuryD from
Love this neck wrap!
I carry pretty much ALL my tension and stress in my neck and shoulders, so this neck wrap is an absolute godsend! I also appreciate that it can adjust to any size since I’m in the smaller side of the average human.
Date published: 2019-09-24
Rated 4 out of
5
by
cyberfingers from
Good At Physical Therapy
Everyday I start by warming up my neck and shoulders with the neck warmer. For a home device this works well and I would recommend for others that need to do the same thing.
Date published: 2019-07-21
Rated 3 out of
5
by
badneck1 from
good for covering the nwck and shoulder
I found that it heats more the neck than the shoulders,also the heat turns off its self after awhile does not stay on.Overall it was ok it served its purpose.
Date published: 2018-11-30
Rated 1 out of
5
by
Bayshore from
I am soooo sad this is my 2nd one to go out and it won’t work I can’t afford to keep buying them definitely do not recommend this product at all !
Date published: 2026-04-12
Rated 4 out of
5
by
Mitzi40 from
Provides relief
I’m for the most part, very pleased with this product. It does provide relief but unfortunately it doesn’t stay warm for more than 15 minutes.
Date published: 2018-04-18
Rated 1 out of
5
by
SLLL from
Doesn't work
I got this for christmas (it was $45 from Target) and it only worked one time. very disappointing. I threw away the box so I can't return it.
Date published: 2026-01-23
Rated 1 out of
5
by
Gizmom from
Where is the old one?
I have older sunbeam heating pads that I love. This one is too high in the neck area. Bring back the older model that is more comfortable.
Date published: 2022-10-06
Rated 2 out of
5
by
Nikey from
Neck Wrap is too stiff
The neck wrap is too stiff and does not conform to the neck and shoulders. I am still waiting for the return form promised a week ago.
Date published: 2018-01-08
Rated 2 out of
5
by
Ban65 from
The neck size is too big for me
It is a good design. However for a small person like me the neck size is too big. I can't adjust the wrap to the position I want.
Date published: 2017-12-31
Rated 3 out of
5
by
Leigh from
Good neck warmth
I bought this about a month ago. I like how it goes high on the neck but I expected it to be a little longer on the back.
Date published: 2018-12-19
Rated 5 out of
5
by
Dannie from
Perfect for neck and shoulder pain
My husband is a truck driver and his neck and shoulders are always hurting. This heating pad does wonders for his pain!
Date published: 2018-10-15
Rated 5 out of
5
by
Nick59 from
Pain reliever
Never thought it would help help this much but wow I was very happy helped my neck and shoulder pain a a lot love it
Date published: 2019-02-09
Rated 4 out of
5
by
Havasu from
Heats up fast and has a nice high neck wrap.
Just bought this for Christmas and like it a lot. Heats up fast and covers your shoulders and neck well!
Date published: 2019-01-13
Rated 5 out of
5
by
Dusty 62 from
Great item
Bought this for My Wife, she suffers from arthritis in her neck. This works great for her.
Date published: 2018-12-31
Rated 5 out of
5
by
Scotty from
Really Works
I had a fractured clavical and all have cervical stenosis and the wrap helps immensely.
Date published: 2018-03-28