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<div class="bvseo-question-answer" data-questionid="4161086">
<h2 class="bvseo-question">
Where can I find a replacement controller for the neck and shoulder wrap?
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<div class="bvseo-author">Asked by: MR Moe</div>
<div class="bvseo-answer" data-answerid="3071669">
Thank you for contacting Sunbeam. We value your continued support of our products and we are glad to assist you with your inquiry. Currently, this unit's replacement part for the controller is not available for individual sale. But no worries, as we are always looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your heated wrap has a 5-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you and help you with warranty verification for the entire unit's replacement. We hope this information is useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-12-12</div>
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<div class="bvseo-question-answer" data-questionid="1359579">
<h2 class="bvseo-question">
What are the differences between this product and the &quot;Sunbeam&reg; XL Renue&reg; Heat Therapy Wrap&quot;?
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<div class="bvseo-author">Asked by: ChristophB</div>
<div class="bvseo-answer" data-answerid="3013791">
Thanks for reaching out Sunbeam&reg; Brand. We appreciate your interest on our products. The difference of Renue&reg; XL Heat Wrap and Neck Renue&reg; Heat Wrap is the size. The Renue&reg; XL Heat Wrap is 25 x 25 inch and the Neck Renue&reg; Heat Wrap is 22 x 19 inch. They both have the same functions such as 4 different heat settings and 2 hour auto shut off. Hope this helps. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-22</div>
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<div class="bvseo-question-answer" data-questionid="4026519">
<h2 class="bvseo-question">
I have this neck warmer: SUNBEAM Neck &amp; Shoulder Heating Pad - with 4 Heat Settings When plugged in the control lights up through all the settings, but the pad never gets warm at all. Tried different outlets, still no heat, Any suggestions?
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<div class="bvseo-author">Asked by: JGibeault</div>
<div class="bvseo-answer" data-answerid="2985310">
Thank you for reaching Sunbeam&reg;. We are sorry to hear about your experience with the Neck Renue&reg; Heat Wrap that is not heating up, that is not the experience that we want you to have. We will be more than happy to assist you. For a possible fix, please check the following. &bull; Unplug unit from wall outlet &bull; Verify no physical damage to the cord, controller or pad &bull; Verify the AC outlet is functional. &bull; Plug the unit back into the AC outlet &bull; Restart the unit by powering On and selecting the desired heat setting. &bull; Make sure the pad is not folded or bunched in any area. If it will not work, you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.sunbeam.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-20</div>
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<div class="bvseo-question-answer" data-questionid="3980703">
<h2 class="bvseo-question">
Mine arrived folded in the box without a plastic bag or protective covering. Is this correct?
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<div class="bvseo-author">Asked by: Sore all over</div>
<div class="bvseo-answer" data-answerid="2965133">
Thank you for reaching out to Sunbeam&reg;. We appreciate your support with our brand. Yes, you are correct that Sunbeam products do not have any plastic wraps included. We hope this information is useful. Should you have any other questions or concerns, please contact us directly, so we can further assist you. We are always happy to help and we hope that you enjoy the rest of the day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-07</div>
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<div class="bvseo-question-answer" data-questionid="3851768">
<h2 class="bvseo-question">
Why can&rsquo;t this heat wrap be used in a setting where there is an oxygen machine?
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<div class="bvseo-author">Asked by: CLO216</div>
<div class="bvseo-answer" data-answerid="2891084">
Thank you for contacting the Sunbeam&reg; brand. We appreciate your interest in our product and we are glad to answer your inquiry. We do not recommend using our heated products or any heat sources near an oxygen machine. As it is a precautionary measure, it may react violently near oxygen tanks. Any heated elements are not allowed near oxygen tanks as a small fire can quickly get out of control. We hope you find this information useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-04</div>
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<div class="bvseo-question-answer" data-questionid="2675980">
<h2 class="bvseo-question">
How do I clean this I spilled something on it that smells bad. Can I machine wash?
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<div class="bvseo-author">Asked by: DebAug</div>
<div class="bvseo-answer" data-answerid="2224033">
Thank you for contacting Sunbeam&reg; Brand. We understand that you wanted to know more about how to clean your Sunbeam&reg; Neck Renue&reg; Heat Wrap. Don't worry! We are here to help. 1. Disconnect pad from outlet. 2. Detach Pad Connector from the Control Connector. 3. Machine wash in cool water on gentle cycle, or hand wash. Use mild detergent. 4. Hang to dry or machine dry on gentle, cool cycle. 5. Do not plug in pad and pad connector until they are completely dry. Hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-27</div>
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<div class="bvseo-question-answer" data-questionid="2281525">
<h2 class="bvseo-question">
How can I get a replacement power cord?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2001700">
Hey there! Thanks for reaching out. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam products. You can purchase Sunbeam products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath &amp; Beyond, Walgreens, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, QVC and The Home Depot.
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-08</div>
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<div class="bvseo-question-answer" data-questionid="2292534">
<h2 class="bvseo-question">
How come this heating pad only heats for a few minutes and then the subsides to the point where I barely feel any heat. I have to increase the heat level on the remote in order to feel the heat again.&nbsp;
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<div class="bvseo-author">Asked by: Frustrated Customer</div>
<div class="bvseo-answer" data-answerid="1998433">
Oh no! That is definitely not the kind of experience that we want you to have. Our heating pads were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please follow these steps: -Verify there is no physical damage to the cord of the heating pad. -Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. -Try plugging the heating pad into a different outlet to see if the unit starts to work there and check if it starts to heat up. Hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-06</div>
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