Rated 1 out of
5
by
7777 from
Product No Longer Works
I purchased this product about 6 months ago. I was working well until just recently which was when i started getting a "F" reading on the controller display. I tried the various troubleshooting tips that Sunbeam provided but nothing worked. I submitted a question over a week ago and have received no response. Very disappointed with this product. I will be purchasing another neck and shoulder heating pad but it wont be a Sunbeam product.
Date published: 2025-02-12
Rated 3 out of
5
by
MHinMN from
Like a lot—but Ive bought 3+they only last 2 years
I do like this heating pad a lot bc it wraps around the neck and shoulders, and is long. But I have bought 3 already, and each has only lasted about 2-2+ years or so. I noticed that the price has come down a bit since I bought mine at $49.99+tax. But honestly, $150 in 6 years is a bit much. It’s not like I’m abusing the thing by twirling it in the air like a lasso! In fact, the minute I see that the cord is getting twisted, I make sure to untwist it bc I don’t want the wires inside to break.
Right before it dies, the red light that flashes when it Auto-turns itself off keeps flashing, even when I try to turn it On (to Lo or Hi) or Off. At first i thought maybe it was bc i had plugged it into a multiple-plug wall outlet, so I unplugged and replugged it in to see if that would reset it. That worked 2 or 3 times, but after that, no. (I tried various wall outlets after that, directly into the outlet not via a surge protector, etc.) Nope—the red light kept flashing, indicating that power was reaching the control panel, but unit didn’t heat/settings didn’t work. The exact same thing has happened now with all 3 heating pads, same model. Design of the control panel has changed slightly over the years, but other than that, the pad itself has remained the same. I am fit to be tied. I did call Sunbeam the first time it happened, but honestly, it’s a hassle to have to mail the old one back at my expense. At first I thought warranty was just 2 years (maybe it used to be? or store website says 2), but Sunbeam’s website says the Renue XL has a 5-year warranty. If the same thing has happened with 3 of the same model, obviously there is a design flaw, Sunbeam. Please fix it!
Date published: 2021-05-10
Rated 3 out of
5
by
Anonymous from
Stopped working after 2 months
Bought this as a gift for my mom. Stopped working after 2 months. Got stuck in high heat but barely put out any heat. Also does not go far enough on shoulders. The last 3 inch edge does not seem to warm up. Does have a magnet that keeps it connected around your neck which is nice. Would recommend to a friend with pain in neck, not necessarily shoulders. I'm hoping most last longer than my mom's did.
Date published: 2021-03-14
Rated 5 out of
5
by
Carolyn38 from
Great fit!
I've bought a total of 4 neck & shoulder heating pads in the last few months for family members who suffer with neck & shoulder pain. 3 of the 4 members of my family have had neck surgeries due to Degenerative Disc Disease. They LOVE how the heating pad fits around their neck & is weighted to give soothing relief to sore tight muscles! Our family LOVES this product!!!
Date published: 2016-02-25
Rated 5 out of
5
by
Songstr from
A mini spa for backs!
I bought 2 of the shorter shawl heating pads a few years ago, for my daughter and myself. Hers stopped working. I went online to buy her another for Christmas and saw the longer style now available, so again ordered 2. These are great! The long style covers most of the back and helps to fall asleep during an arthritis or fibromyalgia flare. Thank you Sunbeam!
Date published: 2016-01-31
Rated 5 out of
5
by
Uniquelyme from
Sunbeam extra long heat pad
Bought for a family member. He sAid it was the best gift I ever gave him. He has a degenerative back problem , and he said this made it bearable. When his first one quit, he called me that day to order another. Thank you so much for helping him with this product . Love how it extends to shoulder and neck and stays put while he uses it . Thank you so much.
Date published: 2016-03-15
Rated 5 out of
5
by
bobbi25 from
Very versatile - very comfortable
I bought this to use for a shoulder issue. It's fantastic. The wiring wraps around so nicely. I've used it both in the forward & backwards position. And when I had a knee issue, I was able to wrap it around my knee so comfortably. I highly recommend it. I'm even buying one for my husband & sister so that I don't have to lend mine out. Great product!
Date published: 2016-01-28
Rated 5 out of
5
by
Liz39 from
Heat neck and back
I bought this several weeks ago and it has found a permanent home on the chair that I use for relaxing. I turn on to a low heat and enjoy the way it makes my back and neck feel. The shape and size is near perfect and weighted just enough to keep it in place. I would definitely recommend it and have in fact already done so.
Date published: 2016-03-02
Rated 5 out of
5
by
Vera 1 from
This heating pad has become my wife's best friend.
I bought this for my wife do to the fact her previous heating
pad stopped working. I therefor went on line and discovered
your product. My wife says this is the best heating pad she has ever used as it covers her neck and most of her back and does a much better job then her previous heating pad,
Date published: 2016-03-19
Rated 1 out of
5
by
Tim tbone from
Gift doesn't work
This was given to me as a gift several months ago, I finally plugged it in for the first time and the light just flashed on the controller and there's no heat I had it plugged in for over half an hour. I tried to attach a picture and a video to this and neither one of them would be accepted
Date published: 2022-02-06
Rated 5 out of
5
by
Kimber from
Amazing
I got this in the mail yesterday tried as soon as I got it, and I have many neck and back issues so I need heat in kind of weird areas. IT IS AMAZING! I can't tell you how happy I am with it. Best invention on the planet! Thank you sunbeam! Wish I would have ordered 2. Kimberly
Date published: 2016-01-05
Rated 5 out of
5
by
Flowergirl from
So soothing!
I have had the Heat Therapy Wrap for a few weeks. It has really made a difference in the pain level in my upper back - just wish it was about 6-8 inches longer. I love the magnetic closure that keeps it in place on my shoulders because regular heating pads kept slipping off.
Date published: 2016-02-08
Rated 5 out of
5
by
PAMichelle from
Best heating pad ever
I bought this a month or so ago for a sore shoulder/arm. I love the hidden magnet closure and it's a great size. I turn it around instead of having the long part going down my back so it's draped over my shoulder and down my arm. It's the only thing that gave me any relief.
Date published: 2016-04-19
Rated 5 out of
5
by
Bayba from
Fantastic
I have herniated disc's in the cervical, thoracic and lumbar areas of my spine due to a car accident. This heating pad is wonderful because it addresses my neck and mid back. I am hoping that you will invent a heating pad that goes all the way down to the tailbone as well.
Date published: 2016-10-09
Rated 5 out of
5
by
Roxane from
Great Features
I bought this right after the new year. I love it! It heats up quickly and I don't have to keep it on for long periods. I use this at work. It's always cold in my building and we're not allowed to have space heaters. This is the perfect solution. It keeps you warm all day.
Date published: 2016-02-12
Rated 5 out of
5
by
Mhmiller99 from
This is the best heating pad ever!
I bought this for my parents at Christmas (who are in their mid 60's) because they have back issues a lot. We tried it out & loved it so I ordered another for our home. It is so relaxing to have the heat around your neck & the magnets that hold it in place are fantastic!!
Date published: 2016-02-01
Rated 5 out of
5
by
glenn16 from
Great heating pad
I bought this as a replacement for an old pad and am very happy with this new one. The design is great, especially for neck and shoulders! It heats quickly and holds its temperature, and I have only used the two lower temps, which are just perfect.
Date published: 2016-03-17
Rated 5 out of
5
by
Victor S from
Sunbeam XL Renue Heat Therapy Wrap
Got it in December ! Great ! Some people complain that it is not got enough? I'm on the second setting and it is too hot sometimes! I was actually looking online to see what temperature each setting was. Maybe customer service can help me?
Date published: 2021-02-12
Rated 5 out of
5
by
MomOf5inMA from
Amazing results!
I have significant issues with joints and tendons, specifically in neck and back. Other heating pads did not cover full area, or reach the desired heat setting.
This is now a staple on my bed and use it every night. Worth the purchase!
Date published: 2016-01-22
Rated 5 out of
5
by
tealadyjayne from
Perfect for tired neck and shoulders
I love this heating wrap. I have had one for 2 years and use it all the time, so I bought one for my husband who was having neck and shoulder pain. He loves it too. Be forwarned, when you use it, it lulls you to sleep. Very comforting.
Date published: 2016-01-19
Rated 5 out of
5
by
Glider22 from
Best heating pad ever
This is one of the best heating pads that I have purchased and have purchased this for my family members also. It is extra long to cover the mid to lower back in addition to the neck and upper back. I will definitely order one again
Date published: 2019-07-05
Rated 1 out of
5
by
AnnBR from
Awful
I bought one of these in 2019. It was amazing. It just died and I bought a new one. The new one even though it is the same name is much smaller and does not work as well. The new ones are a waste of money. Regret this purchase.
Date published: 2023-04-21
Rated 5 out of
5
by
His_Self from
Ankylosing Spondylitis Patient
I have advanced Ankylosing Spondylitis and have 43 years of damage to my spine. This is the best heating pad I have used for relief to pain in my cervical vertebrae and muscles around it. Well worth the purchase price.
Date published: 2015-12-30
Rated 5 out of
5
by
Fibro sufferer from
Wonderful product!
This is just the heating pad I needed. All of the others I've tried, even the extra long ones, could not reach where I needed the heat...upper back, shoulder blade, and upper arm, when I shift it s bit. I love it!
Date published: 2016-01-30
Rated 5 out of
5
by
ej33 from
Lots of surface space!
I bought two of these several months ago for my mother and I. We both love them! The magnetic closure is excellent. The large surface area is great for hitting all the sore spots in the upper back at once.
Date published: 2016-03-06
Rated 4 out of
5
by
SoreShoulder from
Too soon cold
Works well to relieve shoulder pain to get some sleep. With auto shut off, unit cools, pain returns waking me until reset and reheated, Is there a way to disable auto shut off to get a whole night's sleep?
Date published: 2022-05-06
Rated 5 out of
5
by
Jaybird from
This is awesome !
We just got this and love it!it is a blessing to have when you have a neck or shoulder that needs to have heat on and around it ! The magnetic clasps work great ! And the power cord is plenty long !
Date published: 2016-02-11
Rated 5 out of
5
by
Beebop from
My 3rd one!
I had this for years! The size is perfect. I love the control & options on the heating levels … it offers perfect coverage for both front and back! It’s very comforting and well worth the price!
Date published: 2025-11-28
Rated 5 out of
5
by
Osc1 from
Full coverage!
I am so glad I bought this neck and shoulder heating/massage pad because it covers and massages the area of the neck and shoulders not reached or covered by any other heating/massage pad.
Date published: 2016-01-03
Rated 5 out of
5
by
PsychoSouth from
Really great
Bought 3 of these, two for us and one for a friend. They are much better than any similar items we have tried over the years. Ours had no smell to them, contrary to other posters.
Date published: 2016-09-22