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<div class="bvseo-question-answer" data-questionid="2659021">
<h2 class="bvseo-question">
I love this product but I'm not sure if it's working properly. When I set it on the highest heat, the high heat seems to last for a short period of time (2 o 3 minutes), then it is still warm but it seems to lose heat. Is that normal?
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<div class="bvseo-author">Asked by: Mariano</div>
<div class="bvseo-answer" data-answerid="2217487">
Thanks for reaching out to Sunbeam Consumer Care! We are sorry to hear that your heat wrap stops heating. We would like to rectify this issue the best we can for you. We suggest you to try the troubleshooting steps below: 1. Follow the instructions on the flag tag attached to the control cord to reset control. 2. Check the heat wrap for visual damage. 3. If no visual damage is found, unplug the system from wall outlet. 4. Check that the control is well-connected to the module. 5. Plug the power cord into the wall outlet. 6. Set the control to &ldquo;On&rdquo;. 7. If the system does not operate after 2 or 3 times trying to reset, disconnect the power cord. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="2510868">
<h2 class="bvseo-question">
I'd like to know the specific material name of &quot;Microplush Integrated Wrap&quot;. Is it polyester or what? Please advise on this. Thank you.
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<div class="bvseo-author">Asked by: 7777</div>
<div class="bvseo-answer" data-answerid="2135028">
Thanks for reaching out! This heated wrap is made of microplush, a single-sided fabric, features soft, velvet-like fibers. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="2391581">
<h2 class="bvseo-question">
Can I get a replacement power cord?
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<div class="bvseo-author">Asked by: SAST</div>
<div class="bvseo-answer" data-answerid="2058394">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam products. Price may vary depending on the store. You can purchase Sunbeam products and replacement parts at any of our retail partners. Here are the lists of our retail partners: Bed, Bath &amp; Beyond, Kohl's, Amazon, Walmart, Costco, The Home Depot, BestBuy, London Drugs, Canadian Tire and Hudson's Bay. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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