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<h2 class="bvseo-question">
How long does it take to recharge the battery?
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<div class="bvseo-author">Asked by: Alexander Belinfante</div>
<div class="bvseo-answer" data-answerid="3189693">
Thank you for reaching out to Sunbeam&reg;. We understand that you are inquiring how long does it take to recharge the battery for your Sunbeam&reg; GoHeat&trade; Cordless Heating Pad. Once battery light is solid green, the unit is fully charged. Charging may take up to 3 hours (using the standard charger) and up to 1 hour and 15 minutes (using the quick charger). Hope this would help. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-10</div>
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<div class="bvseo-question-answer" data-questionid="4338590">
<h2 class="bvseo-question">
Battery pack charged 1 time and I used the pad successfully. After that use, the battery pack just blinks green when its plugged in. However, when I try to turn it on for use, the white light blinks three times but the thing never comes on. What's wrong?
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<div class="bvseo-author">Asked by: gah2023</div>
<div class="bvseo-answer" data-answerid="3182505">
Thank you for contacting the Sunbeam&reg; brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the battery pack of your heating pad is blinking green when its plugged in and when you turn it on, the while light blinks 3 times. No worries, we are here to help. If your GoHeat&trade; Cordless Heating Pad stops working, please try the following steps to remedy this issue: Flashing Green - Battery is plugged in and charging Three Time Flash of Three White Dots - Battery has power, but pad is not connected to the battery unit - Battery unit is attempted to be used while connected to the standard charger. Note: If using quick charger, pad can be used while charging. -Please make sure that you have fully charged the battery for 3 hours or until the light is solid green. -Verify tight connection between pad and USB outlet. -Verify no physical damage to the cord, power button, pad or battery. -Verify that the charger is plugged in properly when charging. -Ensure the USB power source can provide a 2A current output Your Sunbeam&reg; GoHeat Cordless Heating Pad has a 1-year of limited warranty. If this issue still occurs, please contact us directly or fill in the &quot;Contact us&quot; link provided below so that we can provide you with a better solution. Have a nice day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-18</div>
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<div class="bvseo-question-answer" data-questionid="4219297">
<h2 class="bvseo-question">
Can the heating pad be used on the hips?
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<div class="bvseo-author">Asked by: RichardFL</div>
<div class="bvseo-answer" data-answerid="3111264">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. The GoHeat&trade; Cordless Heating Pad has a portable heat therapy for back, arms, legs and shoulders. You can also use it on the hips as well. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-28</div>
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<div class="bvseo-question-answer" data-questionid="3980559">
<h2 class="bvseo-question">
I charge the battery but when I connect it to the pad the pad does not heat up anymore
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<div class="bvseo-author">Asked by: Bob68</div>
<div class="bvseo-answer" data-answerid="2957102">
Thank you for contacting Sunbeam&reg;! We appreciate your time reaching out and sharing your experience. We are sorry to hear that your Sunbeam GoHeat&trade; Cordless Heating Pad is not heating. It's definitely not the experience that we want you to have. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. There are several causes to this kind of issue: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To fix this problem, do the following to reset your heating pad: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet. If troubleshooting techniques won't work, please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have a 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-30</div>
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<div class="bvseo-question-answer" data-questionid="3972732">
<h2 class="bvseo-question">
Is the Sunbeam - Sunbeam&reg; GoHeat&trade; Cordless Heating Pad made in the USA
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<div class="bvseo-author">Asked by: D Kerr</div>
<div class="bvseo-answer" data-answerid="2954086">
Thank you for contacting Sunbeam&reg;! We hope that you and your loved ones are all well and good upon receiving this response. Sunbeam manufactures a variety of products which are mostly manufactured in the USA, China, Korea, and Mexico. Unfortunately, there is no way to determine the location a product was manufactured prior to purchase but it may be listed on the box (if you check). We hope this information is useful. Should you have any other questions or concerns, please contact us directly, so we can further assist you. We are always happy to help. Hope you enjoy the rest of your day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-17</div>
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<div class="bvseo-question-answer" data-questionid="3951117">
<h2 class="bvseo-question">
Because of my back injury, I put this on when I go for a walk every morning, and I am really happy about this. Question: &quot;After Use&quot; section in the instruction, it says &quot;Disconnect pad cord from the battery unit...&quot;. Do I have to do it each time I use?
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<div class="bvseo-author">Asked by: HTPW</div>
<div class="bvseo-answer" data-answerid="2937849">
Thank you for contacting the Sunbeam&reg; Brand. We value your continued support in our product and we appreciate you for sharing your experience with us. We work hard to meet expectations like yours and we&rsquo;re happy to hear we hit the mark for you. Yes. We recommend after use, to disconnect the pad cord from the battery unit by unplugging the cord at the bottom of the pocket. The battery light indicator will turn red or green when the battery is either low, charging, or fully charged. Also, the battery runtime will reduce over time. Battery life depends on usage and storage conditions. We hope you find this information useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-30</div>
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<div class="bvseo-question-answer" data-questionid="3611217">
<h2 class="bvseo-question">
Can you use it as a non-portable by plugging in the charger and connecting to the pad?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2780253">
Thank you for reaching out to Sunbeam&reg;. We sincerely appreciate your interest with our product and for your time reaching out. Yes, this heating pad can be used while directly connected to the charger. Just make sure that the charger used can provide a 2A current output. Hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-30</div>
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<div class="bvseo-question-answer" data-questionid="3431565">
<h2 class="bvseo-question">
Cost?
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<div class="bvseo-author">Asked by: Peppy</div>
<div class="bvseo-answer" data-answerid="2694503">
Thank you for contacting the Sunbeam&reg; Brand. We value your continued support of our products and we are glad to answer your question about the Sunbeam&reg; GoHeat&trade; Cordless Heating Pad. Prices may vary depending on the retail store. As we look for new ways to bring our products directly to you, we rely on our retail partners to bring you the best of Sunbeam&reg; products. You can visit the websites and click on the option to find it online or find the retailers and product availability nearest you. Here is a list of our retail partners: Amazon, Walmart, Target, Walgreens, CVS, Home Depot, HEB, QVC, Kohl's and Wayfair. We hope you find this information useful. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-30</div>
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