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<div class="bvseo-question-answer" data-questionid="3571253">
<h2 class="bvseo-question">
Where do I take this pad if it isn&rsquo;t working properly, it is only a week old
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<div class="bvseo-author">Asked by: Pops 57</div>
<div class="bvseo-answer" data-answerid="2761577">
Thank you for contacting the Sunbeam&reg; Brand. We appreciate you bringing this to our attention and we are sorry to hear that your heating pad is not working properly. This is not the experience that we want you to have. No worries, we are here to help. If your heating pad is not working properly, please try to reset the heating pad and follow the troubleshooting steps below: 1. Turn the heating pad control to the &quot;Off&quot; position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 2. Check if there is no physical damage on its cord. 3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete. 4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance. 5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time. If the above troubleshooting steps will not work, take note that your heating pad has a 5 years of limited warranty. If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the &quot;Contact us&quot; link provided below so that we can provide you with a better solution. https://www.sunbeam.com/support/contact-us Have a nice day!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="2370861">
<h2 class="bvseo-question">
Can I order a replacement cord? We lost it somewhere and need one! Thanks
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2044528">
Hey there! Thanks for reaching out. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam products. You can purchase Sunbeam products and replacement parts at any of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. Hope this helps!
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="2358595">
<h2 class="bvseo-question">
Suddenly indicator keeps blinking F and will not turn off unless I completely unplug it ,and will not respond to any temp control
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<div class="bvseo-author">Asked by: Muin</div>
<div class="bvseo-answer" data-answerid="2036863">
Hey there! We are sorry to hear that the heating pad control is flashing F. There are several causes to a flashing control or a control displaying &quot;FF, F1, or F2&quot;: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To fix this problem, do the following to reset your product: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet.
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-20</div>
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<div class="bvseo-question-answer" data-questionid="2351479">
<h2 class="bvseo-question">
My xpressheat Pad power off in every 30 secs any solution? Is this faulty?
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<div class="bvseo-author">Asked by: rajat</div>
<div class="bvseo-answer" data-answerid="2033169">
Oh no! That is definitely not the kind of experience that we want you to have. Our Sunbeam Heating Pads were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 892-7684 Monday to Friday 9 AM to 5 PM EST or email us at
[email protected] and we will help you get a replacement heating pads as quick as possible.
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="2344723">
<h2 class="bvseo-question">
what is the lowest temperature in degrees on the heating pad?
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<div class="bvseo-author">Asked by: aiza</div>
<div class="bvseo-answer" data-answerid="2028259">
Hey there! Thank you for reaching us out. These are the temperatures for this heating pad: Lo: 110&deg;F Medium: 138&deg;F Hi: 160&deg;F.
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-10-21</div>
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<div class="bvseo-question-answer" data-questionid="2344422">
<h2 class="bvseo-question">
What is the maximum temperature on this heating pad if seet at highest level?
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<div class="bvseo-author">Asked by: jspope</div>
<div class="bvseo-answer" data-answerid="2027965">
Hey there! Good question. The surface temperature on all our resistance heating pads, except Soft Touch&reg;, is a maximum of 135&deg;F - 140&deg;F.
<div class="bvseo-author">Answered by: Sunbeam® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-07-02</div>
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<div class="bvseo-question-answer" data-questionid="506544">
<h2 class="bvseo-question">
What is the highest heat setting on this device? &nbsp;My unit just shipped to me from Amazon is is consistently requiring me to restart it to eliminate the &quot;F&quot; message on the indicator. &nbsp;
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<div class="bvseo-author">Asked by: Julian</div>
<div class="bvseo-answer" data-answerid="602240">
F mean fail it's where the pad connects to the wire I've bought 2 pads and just now saw the 5 year warrenties&nbsp;
<div class="bvseo-author">Answered by: Bevosbuddy</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="513385">
<h2 class="bvseo-question">
Does this heating pad stay on until turned off?&nbsp;
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<div class="bvseo-author">Asked by: Hunny</div>
<div class="bvseo-answer" data-answerid="601219">
This heating pad has an adjustable auto-off feature, so that you can choose between '2 hour auto-off' and 'Stay on'.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="511878">
<h2 class="bvseo-question">
Does this work with. Power supply of 250V .. I mean in. Countries like india?
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<div class="bvseo-author">Asked by: Paree</div>
<div class="bvseo-answer" data-answerid="599471">
All of our products that are sold in the United States and Canada are manufactured and UL approved for 110-120 voltage. We do not recommend the use of a converter, transformer or other electronic device with our product. Converting the electricity may compromise the functionality of the product.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="506421">
<h2 class="bvseo-question">
how long does free shipping take
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<div class="bvseo-author">Asked by: Pine Hollow</div>
<div class="bvseo-answer" data-answerid="593095">
For Standard shipments, in-stock merchandise will arrive within 6 to 8 business days from receipt of your order.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="505237">
<h2 class="bvseo-question">
How do you wash the pad?
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<div class="bvseo-author">Asked by: xsss</div>
<div class="bvseo-answer" data-answerid="591989">
To wash this heating pad, first disconnect the plug from the outlet and detach the control connector from the heating pad. You can wash it by hand or in a washing machine using a slow speed. To wash it in the washing machine follow these directions: Fill washer with warm water. Add the minimum amount of all-purpose detergent, agitate to dissolve. Add heating pad and soak five minutes. Agitate two minutes. Spin. Fill for cool rinse, agitate one minute then spin. Dry in automatic dryer on high heat, five minutes only, or line dry. Remove damp heating pad from dryer and drape to finish drying. Do not iron your heating pad. Do not plug in the pad and the control connector until they are completely dry.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="504572">
<h2 class="bvseo-question">
This heating pad just now flashes an F in the heat setting and refuses to turn on.
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<div class="bvseo-author">Asked by: Linda A</div>
<div class="bvseo-answer" data-answerid="591252">
I'm sorry to hear that you're having this problem, and I have some troubleshooting steps which might help you. Please try unplugging the unit from the wall, then unplug control from the heating pad. After a few seconds, plug the control back into the heating pad and make sure the connection is secure, then plug the unit back into the wall. If the flashing F still persists after doing this, please give us a call for additional assistance. You can reach us at 1-800-435-1250, Monday-Friday, 9am-6pm Eastern.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="502187">
<h2 class="bvseo-question">
what is the dimensions and warranty of this heating pad?
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<div class="bvseo-author">Asked by: Dee1</div>
<div class="bvseo-answer" data-answerid="588878">
This heating pad measures 12&quot; x 24&quot; and has a 5-year limited warranty.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="499083">
<h2 class="bvseo-question">
Is the pad and the fabric one piece or can the fabric be removed? &nbsp;I've had several experiences where the heating pad scrunches up or rolls into a tube. &nbsp;I was hoping if the hot pad was attached to the fabric cover it would stay flat better.
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<div class="bvseo-author">Asked by: hdavis5346</div>
<div class="bvseo-answer" data-answerid="587228">
The pad and fabric are all one piece and it makes a huge difference over the traditional plastic type pad with a removable fabric cover. This pad is much softer and more easily conforms to your body than a two piece pad. I just recieved 2 of these pads that I ordered(they are buy one get one free right now). &nbsp;Have only been using for a couple of hours so far, but definitely a huge improvement over my old vinyl pad.
<div class="bvseo-author">Answered by: fletchlives</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="498592">
<h2 class="bvseo-question">
What does a flashing F mean?
</h2>
<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: Patty Cakes</div>
<div class="bvseo-answer" data-answerid="585389">
If your heating pad is flashing F, we recommend unplugging it from the electrical outlet, then unplugging the control from the heating pad. Wait a few seconds, and then plug the control back into the heating pad, and the cord back into the electrical outlet. Try using the heating pad again after performing these steps. If you're still seeing the flashing F, please contact us at 1-800-435-1250 for additional assistance. We are here to help Monday-Friday, 9am-6pm Eastern.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="496320">
<h2 class="bvseo-question">
What is the temperatures range of the unit?
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<div class="bvseo-author">Asked by: ssherwood</div>
<div class="bvseo-answer" data-answerid="583352">
The actual operating temperature of a heating pad depends on many factors. Sunbeam heating pads are engineered to produce heat that will not exceed the Underwriters Laboratory temperature limits (176 degrees F) when used on the High setting. However, you may want to use a lower heat setting depending on application and preference.
<div class="bvseo-author">Answered by: SunbeamSupport</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4880117">
<h2 class="bvseo-question">
Is the cord flexible (it doesn't kink or get twisted)
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<div class="bvseo-author">Asked by: RoseG</div>
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<div class="bvseo-question-answer" data-questionid="4878057">
<h2 class="bvseo-question">
Is the cord flexible so it doesn't kink and curl up
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<div class="bvseo-author">Asked by: RoseG</div>
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