<!--begin-bvseo-questions-->
<!--begin-questions-->
<div id="bvseo-questionsSection">
<div class="bvseo-question-answer" data-questionid="4572570">
<h2 class="bvseo-question">
How do I sign up for the warranty
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="3365093">
Hello! Thank you for your question. Please be advised that you can register your product using the link below. https://www.sunbeam.com/support/product-registration In case you wish you fill out a warranty claim, please use the link below. https://www.sunbeam.com/warranty.html For further questions or inquiries, you may also visit our Contact Us web form. On the Sunbeam website, select &quot;Contact us&quot; from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form. Thank you!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-01-22</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4508406">
<h2 class="bvseo-question">
My wife has bought several Sunbeam heating pads to replace one we purchased 2-3 years ago, but none of the replacements get as hot as the old one. Has sunbeam changed their product to reduce how hot their heating pads get? What is the maximum temperature.
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: DLee</div>
<div class="bvseo-answer" data-answerid="3283876">
Hi Fort, Thank you for reaching out to us. We are sorry to hear about this and your feedback will be forwarded to the team. Our King Size Heating Pad reaches a maximum temperature of around 130 degrees Fahrenheit (approximately 54 degrees Celsius). It's designed to provide therapeutic heat while ensuring safety and comfort. If you have any more questions, please reach out to us via our Sunbeam &quot;Contact Us&quot; website at https://www.sunbeam.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am - 5 pm Eastern Time. Thank you! Sunbeam Consumer Care
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-07-11</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="4049387">
<h2 class="bvseo-question">
Just got my heating pad and after it shuts off it doesn&rsquo;t come back on. What&rsquo;s the problem?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Johop</div>
<div class="bvseo-answer" data-answerid="3004088">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear that your heating pad shuts off and doesn&rsquo;t come back on. That is certainly not the experience we want you to have. No worries, we are here to help. If your heating pad shuts off during use, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To fix this problem, please do the following to reset your product: 1. Unplug the power cord from the electrical connection and from the actual product itself for 3-5 minutes. 2. Re-plug the cord into the product. Make sure the connection is secure and complete. 3. Re-insert the power cord back into a wall outlet. Your Sunbeam&reg; King Size Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly to help you get the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="3390918">
<h2 class="bvseo-question">
Can you take out the moisture blue spung thing before you use it or do you have to leave it in there?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: 74denise</div>
<div class="bvseo-answer" data-answerid="2667491">
Thank you for contacting Oster&reg;! We value your continued support of our products and we&rsquo;d be glad to answer your inquiry. The moist heat sponge is included for deep, penetrating pain relief. The use of the moist heat sponge is optional, since the vinyl hot pad itself is already good to use even without it. Hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="2963644">
<h2 class="bvseo-question">
can you buy a new blue cover
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: marv15A15</div>
<div class="bvseo-answer" data-answerid="2399692">
Thanks for contacting Sunbeam&reg;! We appreciate your support with our brand. We would love to help you obtain a replacement cover for your heating pad, however, it is currently not available for an individual sale. If you have any question regarding the warranty or would like to obtain warranty service, please contact us. We hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="2757983">
<h2 class="bvseo-question">
Does this have auto-off? If not, what models don't have it and stay on always?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: milkbuckets</div>
<div class="bvseo-answer" data-answerid="2269049">
Thank you for reaching Sunbeam&reg; Brand. This heating pad has a 2-hour auto-shutoff. You may try to get Sunbeam heating pad model 756-500-000U. You can purchase Sunbeam products and replacement parts at any of our retail partners. Here are the lists of our retail partners: Bed, Bath &amp; Beyond, Kohl's, Amazon, Walmart, Costco, The Home Depot, BestBuy, London Drugs, Canadian Tire and Hudson's Bay. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="2653792">
<h2 class="bvseo-question">
What are the equivalent heat temperatures in fahrenheit to the low, medium, and high settings?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: CuriousCat2021</div>
<div class="bvseo-answer" data-answerid="2216824">
Thank you for contacting Sunbeam! The temperatures for this are: Low: 110&ordm;F, Medium: 138&ordm;F and High: 160&ordm;F.
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-10-21</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="2622490">
<h2 class="bvseo-question">
Do you remove the sponge if you aren&rsquo;t using the moist heat option?&nbsp;
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Rob7</div>
<div class="bvseo-answer" data-answerid="2195417">
Thanks for contacting Sunbeam! You do not have to remove the sponge if you are not using the moist heat option.
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
</div>
</div>
</div>
<script type="text/javascript">
if (document.getElementById('bvseo-questionsSection')) {
document.getElementById('bvseo-questionsSection').style.display = 'none';
}
</script>
<!--end-questions-->
<!--begin-pagination-->
<ul id="bvseo-paginationSection">
<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.sunbeam.com/pain-relief/general-muscle-pain/king-size-heating-pad/SAP_2102222.html?bvrrp=Main_Site-en_US/questions/product/2/SP_648020.htm">732 - SBM KING SIZE HEATING PAD_SLIDE 3HS Questions - page 2</a></li>
</ul>
<!--end-pagination-->
<ul id="BVSEO_meta" style="display:none!important">
<li data-bvseo="bvDateModified">y_2025, m_2, d_6, h_9CST</li>
<li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.42</li>
<li data-bvseo="cp">cp_1, bvpage1</li>
<li data-bvseo="co">co_hasquestionsanswers, tq_11</li>
<li data-bvseo="cf">loc_en_US, sid_SP_648020, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li>
<li data-bvseo="diagnostics">clientName_sunbeam</li>
</ul>
<!--end-bvseo-questions-->
<ul id="BVSEOSDK_meta" style="display: none !important;">
<li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li>
<li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li>
<li data-bvseo="ct_st">questions, product</li>
</ul>