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why wont the controller stay connected
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<div class="bvseo-author">Asked by: marsh</div>
<div class="bvseo-answer" data-answerid="3116612">
Thank you for contacting the Sunbeam&reg;. We apologize for any inconvenience you have experienced with your heating pad where the controller won't stay connected and will be happy to help you.&nbsp; There are several causes to a controller that is won't stay connected or a control displaying with an error codes. 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.&nbsp;&nbsp;&nbsp; 2.&nbsp;Product wasn't plugged in properly.&nbsp;&nbsp;&nbsp;&nbsp; To FIX this problem, do the following to reset your product:&nbsp;&nbsp;&nbsp;&nbsp; 1.&nbsp;Unplug the power cord from the electrical connection.&nbsp;&nbsp;&nbsp; 2. Unplug the cord from the actual product itself (if your product has a detachable cord)&nbsp;&nbsp;&nbsp; 3.&nbsp;Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)&nbsp;&nbsp;&nbsp; 4.&nbsp;Re-insert power cord back into a wall outlet.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Your Sunbeam&reg; Premium Standard Size Heating Pad with Compact Storage has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the &quot;Contact us&quot; link provided below to help you get to the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-03-14</div>
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<div class="bvseo-question-answer" data-questionid="3930334">
<h2 class="bvseo-question">
Second use of heating pad. When I push button, green light blinks and goes off. No heat in pad. Why is it not working?
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<div class="bvseo-author">Asked by: Terri A</div>
<div class="bvseo-answer" data-answerid="2929371">
Thank you for contacting the Sunbeam&reg; Brand! We appreciate your time and effort for bringing this to our attention and we are sorry to hear that your Sunbeam&reg; Premium Standard Size Heating Pad with Compact Storage stopped working. It's definitely not the experience that we want you to have. No worries, we are here to help. There are several causes to this issue: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. 3. The AC outlet is not functional. To fix this problem, do the following to reset your heating pad: -Check if there is no physical damage on its cord, controller or pad. -Turn the heating pad control to the &quot;Off&quot; position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. -Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete. -Hold the power button down and re-insert the power cord back into a wall outlet at the same time If you have followed each step and the heating pad still doesn&rsquo;t work, please stop using the product, disconnect the power cord and please contact Sunbeam&reg; directly or fill in the &quot;Contact us&quot; link provided below so that we can provide you with a better solution. Have a nice day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-26</div>
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<div class="bvseo-question-answer" data-questionid="3022166">
<h2 class="bvseo-question">
I need a heating pad that DOES NOT shut off automatically.
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2439027">
Thank you for contacting Sunbeam&reg;. We appreciate your interest in our products. At this time, all our heating pads auto shuts off after 2 hours of use. The 2 hour automatic shut off serves as a safety so we can prevent any issues or hazards if ever it was forgotten to turn off. We hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-07-26</div>
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