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<div class="bvseo-question-answer" data-questionid="4506233">
<h2 class="bvseo-question">
Need replacement red-pink color pad but do not see it on website. Please help!
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<div class="bvseo-author">Asked by: Cynthia T</div>
<div class="bvseo-answer" data-answerid="3283879">
Hi Cynthia, Thank you for reaching out to us. Certain replacement parts are available on selected products. To inquire about a specific part, please check these retailers https://www.sunbeam.com/e-replacement-parts.html. If you have any more questions, please reach out to us via our Sunbeam &quot;Contact Us&quot; website at https://www.sunbeam.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am - 5 pm Eastern Time. Thank you! Sunbeam Consumer Care
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-07-11</div>
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<div class="bvseo-question-answer" data-questionid="4446972">
<h2 class="bvseo-question">
Has anyone experienced the letter F2 in the view box ?My back wrap heating pad is showing F2&amp; Not working? Tried all kinds of different methods to make it work?
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<div class="bvseo-author">Asked by: Signals</div>
<div class="bvseo-answer" data-answerid="3246441">
Hello! Thank you for taking your time to post a question. We are very sorry to hear about the issue with your unit and we apologize for the inconvenience caused. We see that you already presented the same question internally and it has been answer. We will be assisting you through that means of communication. Thank you! Sunbeam Care
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-12</div>
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<div class="bvseo-question-answer" data-questionid="4119171">
<h2 class="bvseo-question">
Is there gel in this back wrap&nbsp;
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<div class="bvseo-author">Asked by: Jmustang67</div>
<div class="bvseo-answer" data-answerid="3053389">
Thank you for reaching out to Sunbeam&reg;. We appreciate the opportunity to respond to your inquiry about the Heated Back Wrap. We will be more than happy to assist you. The product does not have a gel and also is not indicated in the product features. If you have more inquiries, please contact us directly or kindly request to fill up our contact form so we can proceed with the best resolution https://www.sunbeam.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="4113994">
<h2 class="bvseo-question">
I&rsquo;ve had your back heating pad Jand it is showing F2 what does that mean
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<div class="bvseo-author">Asked by: Joyce 1</div>
<div class="bvseo-answer" data-answerid="3053377">
Thank you for reaching out to Sunbeam&reg;. We are sorry to hear about your experience with the heating pad that has an F2 error. We will be more than happy to assist you. Please try to perform the troubleshooting technique below. &bull; Unplug unit from wall outlet &bull; Verify no physical damage to the cord, controller or pad &bull; Verify the AC outlet is functional. &bull; Plug the unit back into the AC outlet &bull; Restart the unit by powering On and selecting desired heat setting &bull; Make sure pad is not folded or bunched in any area If the above resolution will not work, kindly request to fill up our contact form so we can proceed with the best resolution https://www.sunbeam.com/support/contact-us. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-08</div>
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<div class="bvseo-question-answer" data-questionid="2755123">
<h2 class="bvseo-question">
what does it mean if high setting continuously blinks? item is plugged in, but heat cannot be turned on/off.
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<div class="bvseo-author">Asked by: su404</div>
<div class="bvseo-answer" data-answerid="2264969">
Thank you for contacting Sunbeam&reg;! We are sorry to hear that your Sunbeam&reg; Heat back wrap starts blinking. This is because the connection by the heating pad is not closed tightly. Kindly make sure that it is tightly connected to stop the flashing light. We hope this helps!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-03</div>
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<div class="bvseo-question-answer" data-questionid="2499690">
<h2 class="bvseo-question">
Safety instruction 10 says &quot;DO NOT SIT ON, AGAINST, OR CRUSH PAD.&quot; Am I allowed to sit in a recliner with the Back Wrap around my back as shown on the box.?
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<div class="bvseo-author">Asked by: Joe Bronx</div>
<div class="bvseo-answer" data-answerid="2134149">
Hey there! Thank you for reaching out! Yes. You can use the product while seating on a recliner chair, just make sure that the pad will not be crushed on. Have a great day!
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-03</div>
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