Product FAQs

Air Cleaners

How do I clean my air cleaner?

Always turn the unit off and unplug before cleaning. Once unplugged, use a soft, damp cloth and a non-abrasive cleaner (optional) to wipe the grill area and outside of the unit clean.

What should I do if my air cleaner won't operate?

Check to make sure the unit is plugged in and the electrical outlet (or circuit breaker) is working properly. Make sure the unit is turned on by pressing an operating speed button. If the door is ajar the unit will not operate. Make sure the filters are properly installed and firmly close the door.

Where can I buy Sunbeam® Pet products?

Sunbeam® Pet products are currently only available at PetSmart®.

Why would I buy a pet air cleaner?

Air cleaners or purifiers are designed to filter out airborne particulates. This can include odor, allergens, dander, dust and other airborne particles that can be harmful in the home. This problem is especially an issue in pet-owning households. In fact, many pet owners are actually allergic to their pets. Sunbeam® Pet Air Cleaners are designed to specifically target the air quality issues in the home caused by owning pets. Compared to other air purifiers, they are uniquely designed fo filter pet related air pollutants.

How do I store my air cleaner?

Keep all unused filters sealed in the plastic packaging or in a sealed container until you are ready to use them in the Pet Air Cleaner. Once the filters are exposed to air, they will begin to absorb odors though the unit is not in operation. It is best to store them in a cool, dry location.

How does an air cleaner work?

Dirty air is drawn into the air cleaner through the inlet grill. A pre-filter traps larger airborne particles, such as dander or fur. Air then passes through a carbon filter, which helps reduce pet odors and captures larger particles. Next, the air passes through the HEPA, or main filter. Some units have electronic ionizers to further assist in particle removal. Finally, an adjustable fan quietly distributes the filtered air throughout the room.

How often do I need to replace my filter(s)?

The pet filters require replacement every 3-6 months depending on usage. Unlike the foam filter, the pet filter captures and holds the odor, allergens and other particles and cannot be cleaned.

Is the ionizer harmful to me or my pets?

Some Air cleaners have an independently controlled ionizer, which, when turned on, releases negative ions into outgoing filtered air. Ions are tiny particles that carry a positive or negative charge. These ions exist naturally around us, in the air, water and ground. Both positive and negative ions are colorless, odorless and completely harmless. Negative ions help the air cleaning process by attaching themselves to very small airborne particles in the room. You may note after extended use, that dust may have collected around the grills or front panel. This is from the ionization affect caused by the negative ions exiting from the air outlet. This is additional evidence of the air cleaning effectiveness of negative ions. The dust can be easily removed with a clean, damp cloth or soft brush. Finally, using your ionizer may result in an occasional popping or cracking sound. This is a normal sound, generally caused by particles of dust that are interrupting the flow of ions, causing a small build-up of ions that, when discharged, cause the popping or cracking sound. NOTE: It is important to replace the HEPA filter at the recommended intervals in order to maintain optimal air quality.

What does carbon in the filter do?

The carbon in the filter helps reduce pet odors, smoke or cooking odors and helps capture large airborne particulate.

What is the washable foam filter?

The washable foam filter helps capture larger particles such as loose fur and can be easily cleaned. Simply remove the foam filter from your machine and wash it in warm, soapy water. Rinse and drip-dry the foam thoroughly before replacing it.

What particles does an air cleaner filter?

Depending on the filter, an air cleaner can filter pet odors, dried saliva, dust, smoke, pollen, pet dander, mould spores, and other airborne particulate as small as 0.3 microns.

What should I do if I notice decreased air flow?

Check to make sure nothing is blocking the air inlet. If there is nothing obstructing the inlet and there is decreased air flow, the filters may need to be changed. Check filter condition and replace if necessary.