Warming product repairs usually take 3 weeks to be completely processed. The following information is a breakdown of time to help you predict when you can expect to receive your repaired product.

  • Week 1 is when you mail your product to our service station.
  • Week 2 is when we work on repairing your product.
  • Week 3 is when your product is shipped back to you.

To check the status of your repair, please contact us via email.

**During our peak season (Nov.& Dec.) consumers may experience an additional week for repairs**