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The gel insert has split. Is it replaceable or fixable?
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<div class="bvseo-author">Asked by: Maryjo</div>
<div class="bvseo-answer" data-answerid="3191709">
Thank you for reaching out to Sunbeam&reg;. We value your continued support of our products and we are glad to assist you with your inquiry if the gel pack for your heating pad is replaceable or fixable since the gel pack has split on it. We would love to help you purchase a replacement gel pack for your heating pad, however, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Sunbeam&reg; Hot + Cold Therapy Back Wrap has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly or fill in the &quot;Contact us&quot; link provided below so we can gather more information from you. We hope this helps. Have a good day! https://www.sunbeam.com/support/contact-us
<div class="bvseo-author">Answered by: Sunbeam Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-16</div>
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