Ensure the control cord is properly connected to the warming product module. Check to confirm the power cord is securely connected to the wall outlet. Be certain to switch the control to "On".
Dual controls frequently get switched and may be trying to operate the opposite side of the warming product. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
If you have a digital control, it is designed to flash "FF" on the display to notify you that a problem may have been discovered. Gradient controls and warming throw controls use a blinking indicator light for this purpose.
Follow the instructions on the flag tag to reset the control or follow the steps below.
If the system still does not operate, disconnect the power cord and Contact Us.
You may need to reset your warming product. The following steps are recommended if your product does not seem to be heating:
If resetting doesn't work, your warming product needs to be repaired or replaced. Please contact us via email.
Remember: Sunbeam® Warming Products will not feel hot to the touch when laid out flat in a normal manner.
If this occurs, follow steps below:
If you have followed these steps and the warming product does not perform properly, stop using it immediately and contact us.