Your Sunbeam® Warming Product is designed to provide the appropriate heat to help maintain your body's own warmth and to keep you comfortable. It does not operate like a heating pad or older electric blankets you may have used years ago. When you touch the warming product, it may not feel hot to the touch. If you feel that your warming product is not operating properly please contact us via email.
You may need to reset your warming product. The following steps are recommended if your product does not seem to be heating:
If resetting doesn't work, your warming product needs to be repaired or replaced. Please contact us via email.
Remember: Sunbeam® Warming Products will not feel hot to the touch when laid out flat in a normal manner.
If this occurs, follow steps below:
If you have followed these steps and the warming product does not perform properly, stop using it immediately and contact us.