Heating & Performance

How do I know which temperature setting to select?

For your first night's use, we recommend you turn the control to a high setting for 20 minutes and then gradually adjust the setting downward to reach your personal warmth preference

How hot will my heated bedding product get?

Sunbeam® Heated Bedding is designed to provide the appropriate heat to help maintain your body's own warmth and to keep you comfortable. It does not operate like a heating pad or older electric blankets you may have used years ago. When you touch the heated bedding, it may not feel hot to the touch. If you feel that your heated bedding is not operating properly, please contact us via email.

What if my heated bedding is not heating at all?

You may need to reset your heated bedding product. The following steps are recommended if your product does not seem to be heating:

Unplug the power cord from the wall outlet. Check that the control is tightly connected to the module in the blanket.
Re-plug the power cord into the wall outlet. On a digital control, you should see flashing symbols and the display on your control will clear. Your blanket is now reset.

If resetting doesn't work, your heated bedding needs to be repaired or replaced. Please contact us via email.

Remember: Sunbeam® Heated Bedding will not feel hot to the touch when laid out flat in a normal manner.

What if only one side of my dual control heated bedding/mattress pad is heating?

If this occurs, follow steps below:

Plug the heated bedding directly into a wall outlet. Do not use an extension cord or other power adapter.
Turn the control to the highest setting for 20 minutes and gradually adjust for personal comfort.
If you have 2 controls, the control with the label on the bottom operates the side of the product containing the label.

If you have followed these steps and the heated bedding does not perform properly, stop using it immediately and contact us.