<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="2759223"> <h2 class="bvseo-question"> How do I go about returning an electric throw I purchased at Walmart approximately three months ago the controls do not work and it does not heat </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Miss Mona</div> <div class="bvseo-answer" data-answerid="2267356"> Thank you for reaching Sunbeam&amp;reg; Brand. Having a heating pad that doesn&#39;t work is certainly not the experience we want you to have. We suggest you to try the troubleshooting steps below:&#13;&#10;&#13;&#10;1. Follow the instructions on the flag tag attached to the control cord to reset control.&#13;&#10;2. Check the heating pad for visual damage.&#13;&#10;3. If no visual damage is found, unplug the system from wall outlet.&#13;&#10;4. Check that the control is well-connected to the module.&#13;&#10;5. Plug the power cord into the wall outlet.&#13;&#10;6. Set the control to &amp;ldquo;On&amp;rdquo;.&#13;&#10;7. If the system does not operate after 2 or 3 times trying to reset, disconnect the power cord.&#13;&#10;&#13;&#10;If this doesn&#39;t resolve your issue, we believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We&#39;d like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day! <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-05-18</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2590558"> <h2 class="bvseo-question"> I received this throw for Christmas and absolutely love it, but it has quit heating. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Anonymous</div> <div class="bvseo-answer" data-answerid="2168571"> Thank you for contacting Sunbeam! We are sorry to hear that your Sunbeam Royal Mink Reverse Sherpa Heated Throw stopped heating. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it&#39;s tightly connected and plug it into a wall outlet. If it doesn&#39;t help, kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST. <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-03-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2531189"> <h2 class="bvseo-question"> Received this product for Christmas but the cord will not shut off. Do you have replacement cords? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: ReginaS</div> <div class="bvseo-answer" data-answerid="2138145"> Thanks for reaching out! To better assist you with your concern regarding the replacement cord for your heated throw maker that you need, kindly fill-up this form https://www.sunbeam.com/en_CA/customerservicecontact?cid&#61;contactus and we will get you all taken care of. Have a nice day! <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-03-02</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2527955"> <h2 class="bvseo-question"> Can I order online from Sunbeam?&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Wheezy</div> <div class="bvseo-answer" data-answerid="2134431"> Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam products. Price may vary depending on the store. You can purchase Sunbeam products and replacement parts at any of our retail partners. Here are the lists of our retail partners: Bed, Bath &amp;amp; Beyond, Kohl&#39;s, Amazon, Walmart, Costco, The Home Depot, BestBuy, London Drugs, Canadian Tire and Hudson&#39;s Bay. Have a great day! <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-02-24</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2499399"> <h2 class="bvseo-question"> Is a replacement cord available for this throw ? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Pdr13</div> <div class="bvseo-answer" data-answerid="2134173"> Thanks for reaching out! To better assist you with your concern regarding the replacement cord for your heated throw that you need, kindly fill-up this form https://www.sunbeam.ca/en_CA/customerservicecontact?cid&#61;contactus and we will get you all taken care of. Have a nice day! <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-02-24</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2510441"> <h2 class="bvseo-question"> Can you buy a replacement cord for an electric cord&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: hossdd</div> <div class="bvseo-answer" data-answerid="2133978"> Thanks for reaching out! To better assist you with your concern regarding the replacement cord for your heated throw that you need, kindly fill-up this form https://www.sunbeam.ca/en_CA/customerservicecontact?cid&#61;contactus and we will get you all taken care of. Have a nice day! <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-02-24</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2456088"> <h2 class="bvseo-question"> My control says F2 and won&amp;rsquo;t heat. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Judith45</div> <div class="bvseo-answer" data-answerid="2095494"> Hey there! We are sorry to hear that your Sunbeam Royal Mink Reverse Sherpa Heated Throw is flashing F2. There are several causes to a flashing control or a control displaying &amp;quot;FF, F1, or F2&amp;quot;:&#13;&#10;&#13;&#10;1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.&#13;&#10;2. Product wasn&#39;t plugged in properly.&#13;&#10;&#13;&#10;To fix this problem, do the following to reset your product:&#13;&#10;&#13;&#10;1. Unplug the power cord from the electrical connection.&#13;&#10;2. Unplug the cord from the actual product itself (if your product has a detachable cord)&#13;&#10;3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord)&#13;&#10;4. Re-insert power cord back into a wall outlet. <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-01-12</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2448739"> <h2 class="bvseo-question"> my red light will not stop blinking and wont heat up </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: keener14</div> <div class="bvseo-answer" data-answerid="2091501"> Hey there! We are sorry to hear that the flashing light of your Royal Mink Reverse Sherpa Heated Throw and it won&#39;t heat up. We recommend you to reset your heated throw by unplugging and plugging it back in. Make sure to check the cord if it&#39;s tightly connected and plug it into a wall outlet. <div class="bvseo-author">Answered by: Sunbeam Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-01-08</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2021, m_7, d_27, h_19CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.18</li> <li data-bvseo="cp">cp_1, bvpage1</li> <li data-bvseo="co">co_hasquestionsanswers, tq_8</li> <li data-bvseo="cf">loc_en_US, sid_SP_320215, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_sunbeam</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>