Product FAQs

Sleep System FAQs

How does the temperature cycle work?

When you are going to sleep, the Sleep System warms you up. Then, it cools you down during the middle of the night, and then warms you back up naturally.

What is 5 Year Limited Warranty?

PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE PLACE OF PURCHASE. Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions (collectively “JCS”) warrants that for a period of five years from the date of purchase, this product will be free from defects in material and workmanship. JCS, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. JCS dealers, service centers, or retail stores selling JCS products do not have the right to alter, modify or any way change the terms and conditions of this warranty. This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than JCS or an authorized JCS service center. Further, the warranty does not cover: Acts of God, such as fire, flood, hurricanes and tornadoes.

How does the Sleep System work?

The Sleep System uses a patent pending temperature algorithm that mimics the body's circadian rhythm. It proactively adjusts the temperature of your bed to help keep you comfortable at every moment of the night.

What is the circadian rhythm?

Often referred to as the "body clock", the circadian rhythm is a 24-hour cycle that tells our bodies when to sleep and regulates many other physiological processes. This internal clock is affected by environmental cues, like light and temperature. When one's circadian rhythm is disrupted, sleeping and eating patterns can be interrupted. The best REM sleep you experience is when your body follows the natural circadian rhythm temperatures.

How to Add Water to the nuyu® Sleep System

 

What are the limits on JCS’s Liability?

JCS shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or statutory warranty or condition. Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose is limited in duration to the duration of the above warranty. JCS disclaims all other warranties, conditions or representations, express, implied, statutory or otherwise. JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product including incidental, special, consequential or similar damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought against purchaser by any other party. Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from province to province, state to state or jurisdiction to jurisdiction.

Is the Sleep System sensing my body temperature?

No, but it doesn’t need to. The Sleep System mimics the body's natural circadian rhythm and adjusts the temperature of the mattress pad based on your age, weight, your temperature goals and ambient temperature of the room. It’s designed to help keep your body comfortable.

How does the Sleep System know what temperature is best?

When you download the nuyu® app, we will ask you questions about yourself, such as age, weight, height, and room temperature. Based on what we know, we will suggest a starting temperature that would be most comfortable for you.

How to put together the nuyu® Sleep System

 

Does each person need their own Sleep System?

Yes, because everyone sleeps at different temperatures and for different lengths of time. Sleep is a personal experience, and in order to get the best sleep, the temperatures should be personalized to you!

How to obtain Warranty Service?

In the U.S.A: If you have any questions regarding this warranty or would like to obtain warranty service, please call 1 888-474-3176 and a convenient service center address will be provided to you. In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business Jarden Consumer Solutions located in Boca Raton, Florida 33431. If you have any other problem or claim in connection with this product, please write our Consumer Service Department. PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE PLACE OF PURCHASE. © 2017 Sunbeam Products, Inc. doing business as Jarden Consumer Solutions.

What is the circadian rhythm?

Yes, you have full control of what temperature your Sleep System is set to. You can make adjustments at any moment of the night, and your Sleep System will adjust to your needs.