Product FAQs

Help and How to Use

At what water level will the indicator signal that the water level is low?

The indicator will be near the "empty" mark when the water level in the tank is at or below the half-full point.

My Nebulizer is not working. What should I do?

Try the following: Turn mist output nozzle to allow for more mist. Place unit on a level surface. Clean nebulizer and sensor with the provided brush and refill with distilled water. Rinse thoroughly with clean water.

When does the refill light come on for the Evaporative Humidifier (model #1115)?

The light will illuminate if the unit runs out of water. If the light illuminates with water still in the unit, try the following: Unplug the humidifier and take off the motor housing. Look for a plastic bobber inside. Wiggle it because it may be a little tight. Put the motor housing back on and turn the unit on.

Why isn't my humidifier producing mist even though the water tank is full?

Here are a few possible causes:

  • Unit is not on a level surface.
  • There are mineral deposits on nebulizer or sensor.
  • Water tank had been washed with a detergent.

What is the difference between a Vaporizer and a Humidifier?

A vaporizer adds water to the air, which helps clear sinus passages. A humidifier adds moister to dry air to help protect your skin and reduce static electricity in the air.

What should I do if my humidifier is spitting liquid or if the moisture output is excessive?

To eliminate this problem, try the following: If the room's relative humidity is more than 60%, turn off the humidifier and ventilate the room. If any liquid medicine or inhalant had been added to water, clean humidifier thoroughly according to its instructions.

What should I do if my humidifier makes a popping noise?

Try tapping the end of the water pump approximately 3/4 of an inch up to the motor cover to eliminate the popping noise.

What should I do if my humidifier produces inadequate mist?

To eliminate this problem, do the following: Make sure that there are no "teeth" missing from the screen under the motor head assembly. Verify that the reservoir is not overfilled. Be sure that the impeller tip is not blocked.

What should I do if my humidifier produces no steam, and the power indicator light is not lit?

Do the following:

  1. Check if the plug is connected to a live 120V AC outlet.
  2. Check if there is water in the chamber underneath the tank.
  3. Check if the unit is positioned on a flat surface and if the tip-over switch is activated. The power light will not be on if the tip-over switch is not activated.

What should I do if the unit does not get power?

Make sure the unit is plugged into a live 120V AC outlet. Check that the outlet is working properly by testing it with a lamp or other electric appliance. If the problem persists, contact Customer Service for further assistance.

What should I do if the unit does not produce air or mist?

If your humidifier does not produce air or mist, check if the tank has water in it.

What should I do if there is White Dust Accumulation?

The tap water you use might be hard or high in minerals. We recommend that you use distilled water or a combination of half distilled and half tap water.