Your Sunbeam® Warming Product is designed to provide the appropriate heat to help maintain your body's own warmth and to keep you comfortable. It does not operate like a heating pad or older electric blankets you may have used years ago. When you touch the warming product, it may not feel hot to the touch. If you feel that your warming product is not operating properly or is not hot enough, we suggest you try the Sunbeam® Warming Products Fold Test. If you have tried this test and the warming product does not heat, please contact us via email.