Product FAQs

Toasters

Why doesn't my toast lever stay down?

Make sure that the unit is plugged in. The lever only stays down when it is plugged in.

How does the Frozen feature work?

When the Frozen button is pressed, the toaster will automatically defrost your food and then toast it in one easy step. This feature is available on select models.

When toasting one slice of bread, which slot does it go in?

Any slot can be used to toast.

Where can I order parts?

Find your local service center using the Service Center Locator.

Where can I purchase a SunbeamĀ® Toaster?

You can purchase a toaster at any participating retail outlet or on our website. They are widely distributed through mass merchants and department stores.

Why does my toaster chime?

The chime is a part of the TOAST WATCH™ control feature. This chime is an indication that your toast has finished toasting. The toaster will also chime if you press the "Cancel" button during the toasting cycle. This features is available on select models.

Why does the red light on my toaster remain on?

The red light indicates that the unit is getting power. If you do not wish to have the light on, simply unplug the toaster. This feature is available on select models.

Why doesn't my toast come out the way I expect it?

May be due to one or more of the following:

  • Age of bread
  • Type of bread
  • Whether or not the crumb tray is in the unit

NOTE: Grain type and sugar content may affect the color and texture of the bread.

Why doesn't my toast lever stay down?

Make sure that the unit is plugged in. The lever only stays down when it is plugged in.

How does the toast lift work?

Just press up on the toasting lever to lift food out of the bread slots.

How long is the warranty on my toaster?

Sunbeam® Toasters are warranted for 1 year.

How long is the warranty on my Toaster Oven?

Sunbeam® Toaster Ovens are warranted for 1 year.

Should I clean the inside of the toaster window?

No. Cleaning inside of the window may damage the unit. This feature is available on select models.

What if my bagel will not fit in the sides of my 4-slice toaster?

The bagel needs to be cut in half. This should ensure that the bagel is cut to the proper width to fit in the slots.

What if my toast is toasted unevenly?

Check to see if crumb tray is in place. This will affect the toasting performance. Also, make sure crumb tray is clean.