Product FAQs

Sunbeam® Steam and Press 2-in-1 Handheld Steamer

How long does it take for my iron to heat up?

Irons take approximately two minutes to heat up.

What causes brown spots or rust spots to come out of my iron?

If tap water is being used, a high mineral/iron content in the water may be causing the spotting. Also, if vinegar has been used to clean the iron, it may have caused rust/deterioration of the sole plate.

What is the warranty of the Sunbeam® Steam and Press 2-in-1 Handheld Steamer?

1 year limited warranty; see instruction manual for further details.

What should I do before using my iron for the first time?

  1. When turned on for the first time, your new iron may give off a slight odor for up to ten minutes. This is due to the initial heating of the materials used. It is safe, not detrimental to the performance of the product, and will not recur.
  2. Prior to first use, clean steam vents using the Shot of Steam® feature. After cleaning vents, run iron over an all-cotton cloth to remove any residue.
  3. When not ironing, always have steam dial turned to DRY.
  4. Test the Iron + Steamer on a rag or scrap piece of fabric to make sure there is no staining from initial use.

What should I use to clean the sole plate of my iron?

After the iron has been unplugged and completely cooled, wipe the soleplate with a clean, damp cloth. Do not use abrasive cleaners, scouring pads or vinegar.

Where can I purchase this iron locally?

The Sunbeam® Steam and Press 2-in-1 Handheld Steamer is available on our website or at any participating retail outlet. They are widely distributed through mass merchants and department stores.

Why is my iron leaving white residue on the sole plate or expelling white flakes?

The iron will leave white residue or expel white flakes if there are calcium deposits or starch buildup on the iron. The iron should be cleaned if this occurs.

Why is the light blinking on my iron?

This means that the iron is in Auto-off Mode, which happens when the iron has been motionless for 30 seconds. If the iron is moved while the light is still blinking, it will stop blinking and heat back to the desired temperature within two minutes.

Why is water in my brand new iron?

All of our irons are tested during production, so some of the water we used may remain in the tank. This is perfectly normal.