How do I obtain warranty service?
How long does it take to repair the in-warranty warming products?
Warming product repairs usually take 3 weeks to be completely processed. The following information is a breakdown of time to help you predict when you can expect to receive your repaired product.
- Week 1 is when you mail your product to our service station.
- Week 2 is when we work on repairing your product.
- Week 3 is when your product is shipped back to you.
To check the status of your repair, please contact us via email.
**During our peak season (Nov.& Dec.) consumers may experience an additional week for repairs**