Product FAQs

Controls

How do dual controls work?

The dual controls operate independently of one another, allowing two people sleeping in the same bed the opportunity to select their individual level of warmth desired for personal sleeping comfort. To accomplish this, the heating element is arranged in two circuits. If your dual control model has the 10-hour auto shut-off feature, this will also function independently from each control.

What if my control does not regulate my side of the warming product?

Ensure the control cord is properly connected to the warming product module. Check to confirm the power cord is securely connected to the wall outlet. Be certain to switch the control to "On".

Dual controls frequently get switched and may be trying to operate the opposite side of the warming product. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.

What does "FF" mean on the display of my control?

If you have a digital control, it is designed to flash "FF" on the display to notify you that a problem may have been discovered. Gradient controls and warming throw controls use a blinking indicator light for this purpose.

Follow the instructions on the flag tag to reset the control or follow the steps below.
  • Unplug the system from wall outlet.
  • Check that the control is well connected to the module.
  • Plug the power cord into the wall outlet.
  • Set the control to "on".
If the system still does not operate, disconnect the power cord and contact us.

Where can I purchase replacement controls?

Controls are engineered as part of a complete system of the warming product and undergo extensive quality and safety testing. Please contact us for information on how to purchase replacement controls.