| Question | Answer |
| Can I wash my heating pad?
| If you have a heating pad with a cover, the cover is the only washable piece of that heating pad. If you have a Soft Touch™ or a HeatSense™ all-in-one heating pad, with detachable power cord, follow the washing instructions on the pad.
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| Where can I find out which kind of heating pad I have?
| Please refer to the "Which Heating Pad Do I Have?" page in the instruction manual.
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| How hot do the heating pads get?
| The surface temperature on all our resistance heating pads, except Soft Touch™ heating pads is a maximum of 135oF - 140oF. If you use one of our Soft Touch™ or HeatSense™ heating pads, you may choose a temperature from the following settings: Lo: 110oF Medium: 138oF Hi: 160oF Health at Home heating pads are engineered to never exceed 176oF, the temperature limit set by Underwriters Laboratory.
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| How do I use my Soft Touch® or HeatSense™ pad for moist heat?
| Dampen one side of the pad with water by patting the surface with a wet sponge or wet cloth. If preferred, use spray bottle to spray a fine mist of water on one side of the pad surface. DO NOT immerse pad in water or place under running water to dampen surface. DO NOT spray water on the pad connector.
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| What should I do if the light on my "Auto-Off" heating pad is blinking and the unit is not getting hot?
| If you have used the pad for longer than 2 hours, the Auto-Off function has been activated. Reset the pad by unplugging it from the wall for 30 seconds.
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| What should I do if my Heat Plus Gel heating pad is not heating up fast enough?
| You should do the following: Turn the switch on. Fold the pad in half, gel sides in, for about 10 minutes. It may take a few minutes for the HEAT PLUS GEL to reach its optimal temperature. Remember DO NOT use the heating pad folded or without the cloth cover.
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| When to use your Sunbeam® Health at Home® Heating Pad:
| Use your heating pad wherever hot applications are desirable for personal comfort, and whenever recommended by your physician or physical therapist for the relief of pain. Great for easing chronic arthritis pain and when treating muscle and joint injuries.
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| You should never use a heating pad on people who are:
| Invalid, Infant, Sleeping, Unconscious, Paralyzed
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| How long does the heating pad take to heat up?
| On average, the heating pad takes 9 minutes to heat up. Heating pads with self-limiting wire technologies may take longer to heat up.
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| How long do the gel packs retain their temperature?
| They will remain cool or hot for approximately 30 minutes to 2 hours, depending on variables such as air temperature.
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| How do I clean the Soft Touch® heating pad?
| DO NOT DRY CLEAN YOUR PAD! DO NOT USE BLEACH! DO NOT USE A WRINGER! To clean, follow the directions below: Unplug from wall outlet. Make sure the control is OFF. Disconnect the pad connector by holding control connector and pulling straight out from the pad. Machine-wash the pad in warm water on gentle cycle; tumble dry on medium heat. Remove from the dryer. The pad can also be hand-washed in warm water and line dried. DO NOT plug in the pad until it is completely dry.
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| Is the gel from the gel heating pad and packs safe if swallowed?
| Yes, but try to avoid swallowing the gel. (Get more info on components)
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| Tips on how to use your heating pad properly:
| Before you use the pad, carefully examine inner cover before each use. Discard the pad if inner covering shows any sign of deterioration. Make sure that you always use the pad with the cover properly in place - do not use the pad without the cover. Do not use in oxygen atmosphere. This applies to all oxygen enriched environments. Use the pad only on a 110-120 volt AC circuit. Unplug when not in use. Do not use your heating pad with liniment, salve or ointment preparations that contain heat-producing ingredients.
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| To help preserve your heating pad, please follow the guidelines below:
| Avoid using pins or other metallic means to fasten this pad in place. Do not sit on or crush pad. Avoid sharp folds as damage to the wires could occur. Never pull the pad by the power supply cord or use the cord as the handle.
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