Q: How do I know which temperature setting to select?
A: For your first night's use, we recommend you turn the control to a high setting for
20 minutes and then gradually adjust the setting downward to reach your personal warmth
preference. The control will cycle on and off based on temperature selection to create
the desired level of warmth.
Q: How hot will my Warming Product get?
A: Your Sunbeam® Warming Product is designed to provide the appropriate
heat to help maintain your body's own warmth and to keep you comfortable. It does not
operate like a heating pad or older electric blankets you may have used years ago. When
you touch the warming product, it may not feel hot to the touch.
If you feel that
your warming product is not operating properly or is not hot enough, we suggest you try
the Heating Performance Test. If you have tried this
test and the warming product does not heat, please Contact Us.
Q: What if only one side of my dual control warming blanket/mattress
pad is heating?
A: If this occurs, follow steps below:
- Plug the warming product directly into a wall outlet. Do not use an extension
cord or other power adapter.
- Turn the control to the highest setting for 20 minutes and gradually adjust for
- If you have 2 controls, the control with the label on the bottom operates the
side of the product containing the label.
If you have followed these steps and the warming product does not perform properly, stop
using it immediately and Contact Us.
Q: What if my warming product is not heating at all?
A: You may need to reset your warming product. The following steps are recommended if
your product does not seem to be heating:
- Unplug the power cord from the wall outlet. Check that the control is tightly
connected to the module in the blanket.
- Re-plug the power cord into the wall outlet. On a digital control, you should
see flashing symbols and the display on your control will clear. Your blanket
is now reset.
If resetting doesn't work, your warming product needs to be repaired or replaced.
Please Contact Us.
Remember: Sunbeam® Warming
Products will not feel hot to the touch when laid out flat in a normal manner. You
may wish to complete the Heating Performance Test
on your product.